CompuGroup Medical SE & Co. KGaA · 18 hours ago
Operations Analyst
Columbia, SC
Full-time
Hybrid
Mid Level
3+ years expCompuGroup Medical SE & Co. KGaA is focused on revolutionizing digital healthcare solutions. As an Operations Analyst, you will monitor and enhance operations while ensuring effective communication and support within the healthcare system.
Electronic Health Record (EHR)Health CareInformation TechnologyMedicalMedical DeviceSoftwareWellness
Responsibilities
Monitor clearinghouse operations daily to ensure all incoming and outgoing transactions are processed smoothly
Collaborate with the team lead to define requirements for new tools and process enhancements
Participate in a daily 15-minute scrum meeting to review completed tasks, planned activities, and any impediments
Provide support via phone, email, and remote sessions
Communicate effectively with third parties to gather information, clarify requirements, and address questions
Respond to support tickets promptly and ensure timely resolution
Assist first-level support with issue resolution as needed
Manage customer communications related to maintenance windows and support updates using the customer communication tool
Qualification
Required
Minimum 3 years of experience in the healthcare industry
EDI transactional knowledge and experience
Previous experience working in a clearinghouse environment or a payer environment
Strong interpersonal skills with the ability to build, maintain, and enhance customer relationships
Exceptional attention to detail and accuracy
Proficient in using database queries and analyzing results in Excel to identify patterns, gaps, and opportunities for improvement
Ability to learn and navigate server logs effectively
Able to manage stressful situations and meet tight deadlines effectively
Self-motivated with the ability to plan and execute responsibilities with minimal supervision
Benefits
Medical, Dental and Vision
401k with employer matching
Personal Time Off to promote work life balance
Modern workplaces
Flexible working hours
Hybrid work options
Company
CompuGroup Medical SE & Co. KGaA
CompuGroup Medical is one of the leading e-health companies in the world.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$202.59MKey Investors
European Investment Bank
2022-07-26Debt Financing· $202.59M
2003-04-08Private Equity
Recent News
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