HP · 1 month ago
Field Technical Support Representative for Page Wide Press
United States
Full-time
Remote
Mid Level
$22/hr - $31/hr
4+ years expHP is transforming the printing industry from analog to digital, and they are seeking Field Technical Support Representatives for their Pagewide business. This role is responsible for leading technical support for end users operating HP’s Pagewide Presses, ensuring high customer satisfaction and addressing issues promptly while providing comprehensive software services.
ComputerConsumer ElectronicsHardwareIT InfrastructureSoftware
Responsibilities
Responsible for maintaining and servicing HP Commercial Web Printing Press
Maintain high level of Customer satisfaction by clarifying Customer needs and ensuring that they are met
Handle customer-relation problems promptly and appropriately, and escalate issues according to established procedures
Provide software service, post- sales or service delivery support and solve application problems for remote or local accounts, on standard and specialized systems
Provide direct post-sales systems technical support to end users and HP Authorized Service Providers
Solve technical problems on assigned hardware and software platforms
Use proactive monitoring procedures/tools to identify problem-prevention opportunities
Must be able to travel at least 50% of the time
Must have experience with Hardware Support of Printers, preferably commercial printers
Qualification
Required
High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence
Typically has 4-6 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field
Knowledge of corporate organization, job, and policies
Advanced knowledge of operating systems and software
Experience with printer hardware support
Basic skills in time management and efficiency-Strong communication skills, problem analysis, and presentation skills
Ability to develop Customer relationships
Ability to perform while under high-pressure situations
Ability to work in a team environment
Basic networking, O/S, and troubleshooting knowledge
Detailed understanding of general/technical aspects of the onsite printing system repair work
Must have mechanical, and electrical experience and skillset
Must be able to travel at least 50% of the time
Preferred
Commercial digital printing experience is preferred
Benefits
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including;
4-12 weeks fully paid parental leave based on tenure
13 paid holidays
15 days paid time off (US benefits overview)
Company
HP is a manufacturer and seller of personal computers, printers, computer hardwares, and business solutions.
10001+ employees
H1B Sponsorship
HP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (193)
2024 (187)
2023 (190)
2022 (200)
2021 (178)
2020 (183)
Funding
Current Stage
Public CompanyTotal Funding
$5.25BKey Investors
U.S. Department of CommerceBerkshire Hathaway
2025-04-14Post Ipo Debt· $1B
2024-08-27Grant· $50M
2022-04-06Post Ipo Equity· $4.2B
Leadership Team
Alex Paranicas
Senior Director, Corporate Strategy
Andrew Bolwell
Chief Disrupter and Global Head of HP Tech Ventures
Recent News
Small Business Trends
2026-01-12
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2026-01-11
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