Andersen Corporation · 1 month ago
Internal Operations Supervisor
Livonia, MI
Full-time
Onsite
Mid Level
$68K/yr - $103K/yr
3+ years expAndersen Corporation is a leading window and door company dedicated to delivering exceptional experiences. They are seeking an Internal Operations Supervisor to organize and coordinate branch operations, focusing on order processing, permitting, and scheduling while implementing lean processes.
Building MaterialHome DecorManufacturingWindowsWood Processing
Responsibilities
Supervise the schedule of service and install appointments maximizing efficiency of teams and delivering high level of customer service throughout the process
Manage data input into designated computer systems to assure accuracy and maximize first time through throughout the process
Coordinate and oversee job folders and other documents related to the operational functions
Responsible for AR with a focus on maintaining lowest level possible at all times
Ensure open communication between sales, operations, and install teams on a daily basis to assure HOS is exceeded
Lead and develop lean, efficient and standardized methods within functions. With a consistent emphasis on continuous improvement
Develop and maintain standard operating procedures for all functions they are responsible for provide training and direct daily work of direct report(s)
Other duties as assigned by supervisor
Qualification
Required
Bachelor's degree and 3-5 years of outstanding customer service experience, or equivalent combination of education and experience
Demonstrated ability to work with minimal supervision
Proven ability to remain calm during stressful situations
Excellent organizational skills in structuring work assignments, creating standard work procedures, and planning projects
Demonstrated leadership skills in directing, managing and motivating employees
Excellent communication skills: listening, written and verbal
Excellent analytical skills for problem solving, interpreting data, and defining resolution
Dependability in meeting deadlines, following through on commitments, and ensuring high levels of customer satisfaction
Benefits
401 (k) Plan, Employer Fixed Contributions & Company Matching
Profit Sharing
Medical, Dental and Vision Coverage
Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA)
Life Insurance
Paid Time Off & Paid Holidays
Paid Maternity Leave & Paid Parental Leave
Career Growth Planning & Nationwide Career Opportunities
Company
Andersen Corporation
For more than 121 years, Andersen has designed, manufactured, and marketed premium windows and doors.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Galvin
Chairman and Chief Executive Officer (CEO)
George Bandy
VP and Chief Sustainability Officer
Recent News
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