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Cove Behavioral Health · 2 months ago

Clinical Support Specialist

Tampa, FL

Full-time

Onsite

Entry Level

1+ years exp

Cove Behavioral Health is a nonprofit organization providing behavioral health treatment services to the greater Tampa Bay area. They are seeking a Clinical Support Specialist to manage front desk operations, coordinate patient scheduling, and maintain office systems while ensuring a positive and supportive environment for patients.

Health CareNon Profit

Responsibilities

Maintain presence at front desk to include, but not be limited to: greet patients and visitors, answer phones, provide program information, and direct to appropriate resources

Process incoming and outgoing mail, notifying staff about mail arrival as appropriate

Maintain office appearance, bulletins, and supplies, ordering additional materials as necessary

Prepare and maintain various tracking logs to include, but not be limited to: pre and post orientation, visitor sign-in, transportation, 'no-show' discharges, Children's Board, EHR appointment groups, and weekly census updates

Prepare, maintain, and break down patient and/or administrative files and scan as needed

Prepare and submit various reports as required

Coordinate patient scheduling for COVE providers

Process intake and orientation for new patients to include entry of demographic information into EHR, obtaining medical records, signing consents, collecting and verifying income, subsidy, and insurance eligibility, and directing to additional resources as necessary

Complete patient enrollment in various supportive services to include, but not be limited to: insurance-based transportation benefits, insurance and healthcare enrollment, voter's registration, etc

Facilitate and maintain Medicaid and insurance eligibility, verifications, pre-certifications, and authorizations

Collect, track, and process co-pays and money transactions for patient payments, complete fee agreements, reconcile patient accounts and fees, and facilitate financial drops

Maintain general correspondence to include creation of admission, screening, and discharge notes in the EHR

Sustain a positive, caring, supportive, and recovery-oriented environment