HP · 1 month ago
Onsite Administrator - Print
Missouri, United States
Full-time
Onsite
Entry, Mid Level
$22/hr - $29/hr
2+ years expHP is a leading technology company, and they are seeking an Onsite Administrator - Print. This role is responsible for monitoring systems, identifying performance issues, and providing technical support to ensure customer satisfaction while adhering to established protocols and processes.
ComputerConsumer ElectronicsHardwareIT InfrastructureSoftware
Responsibilities
Monitors systems to detect performance issues and resolves technical problems on assigned hardware and software platforms/applications using established protocols
Identifies incident trends for the purpose of escalating incidents, adhering to strict timeframes, and following established protocols
Conducts routine installations and configurations and proficiently assembles and integrates system/products, all in accordance with standard protocols
Responds to common service, product, technical, and customer-relations inquiries, addressing problems promptly and appropriately, thereby ensuring a high level of customer satisfaction
Executes approved and documented scripted change management activities, adhering rigorously to incident, change, and problem management processes to maintain service quality and compliance
Maintains daily production goals and consistently exceeds contract-required response times, ensuring high-quality service delivery
Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally
Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment
Completes process-oriented assignments, shares technical information, and supports department-level operational plans
Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision
Qualification
Required
High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence
Typically has 2-5 years of related work experience, preferably in maintenance, quality, or a related field
Reside in Cape Girardeau, MO / or commute daily to Customer site
Monitor systems to detect performance issues and resolves technical problems on assigned hardware and software platforms/applications using established protocols
Identify incident trends for the purpose of escalating incidents, adhering to strict timeframes, and following established protocols
Conduct routine installations and configurations and proficiently assembles and integrates system/products, all in accordance with standard protocols
Respond to common service, product, technical, and customer-relations inquiries, addressing problems promptly and appropriately, thereby ensuring a high level of customer satisfaction
Execute approved and documented scripted change management activities, adhering rigorously to incident, change, and problem management processes to maintain service quality and compliance
Maintain daily production goals and consistently exceeds contract-required response times, ensuring high-quality service delivery
Align individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally
Adhere to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment
Complete process-oriented assignments, share technical information, and support department-level operational plans
Identify and solve varied problems and complete day-to-day tasks with forward planning and minimal supervision
Benefits
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including;
4-12 weeks fully paid parental leave based on tenure
13 paid holidays
15 days paid time off (US benefits overview)
Company
HP is a manufacturer and seller of personal computers, printers, computer hardwares, and business solutions.
10001+ employees
H1B Sponsorship
HP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (193)
2024 (187)
2023 (190)
2022 (200)
2021 (178)
2020 (183)
Funding
Current Stage
Public CompanyTotal Funding
$5.25BKey Investors
U.S. Department of CommerceBerkshire Hathaway
2025-04-14Post Ipo Debt· $1B
2024-08-27Grant· $50M
2022-04-06Post Ipo Equity· $4.2B
Leadership Team
Alex Paranicas
Senior Director, Corporate Strategy
Andrew Bolwell
Chief Disrupter and Global Head of HP Tech Ventures
Recent News
Company data provided by crunchbase