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USAJOBS · 1 month ago

Submission Processing Field Director

Ogden, Utah, USA

Full-time

Onsite

Director/Executive

$150K/yr - $226K/yr

The Internal Revenue Service (IRS) is a bureau of the Department of the Treasury, and they are seeking a Submission Processing Field Director to manage day-to-day operations at one of their Submission Processing field offices. This role involves overseeing operations, setting program goals, directing statistical analysis, and providing executive leadership to ensure effective service delivery to taxpayers.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Oversees day-to-day operations of the Submission Processing field office. Establishes program goals and guidelines to aid personnel in meeting work plans and schedules

Directs statistical analysis and evaluation of Submission Processing's balanced measures. Monitors the balanced measures and develops and executes comprehensive program review activities to evaluate operations and make recommendations for improvements

Oversees transition planning to integrate current organization into the modernized plan of the future along with migrating programs and work force skills as required

Participates with the Director, Customer Account Services and Director, Submission Processing in setting program policy for Submission Processing by planning, directing, coordinating, and evaluating programs and activities. Advises the Director, Submission Processing, on all matters related to the incumbent's area of responsibility. Provides input to Division Headquarters as to the effectiveness of Servicewide policies, programs, and procedures as they relate to the incumbent's area of responsibility and requirements

Provides executive leadership and direction through subordinate managers. Delegates sufficient authority to subordinates to effectively manage their resources and to provide a supportive environment for creativity and innovation. Ensures these key managers operate as an effective management team and that all management functions are handled in an equitable and responsive manner to meet the needs of the taxpayer customer. Coaches subordinate managers and assists in resolution of complex issues

Works closely with other IRS executives to ensure consistent and equitable delivery of services to customers. Participates jointly in work plans and financial plan development, execution, and monitoring. Ensures appropriate utilization of allocated resources for Submission Processing

Oversees the adherence to standardized requirements of a corporately managed workload and a centrally managed network to ensure "world class customer service." Implements and coordinates required training activities

Directs the development of activities to build leveraged partnerships and collaborate with stakeholders to increase taxpayer education and clarify tax code issues

Manages all human, physical, information technology, and financial resources assigned to Submission Processing and allocates these resources in accordance with overall strategies to further the accomplishment of specific goals that incorporate modifications to tax laws, regulations, and restructuring initiatives

Qualification

Submission processing programsIRS policiesProceduresCustomer service programsExecutive leadershipResource managementHonestyPublic service motivationInterpersonal skillsOral communicationWritten communicationIntegrity

Required

Be a U.S. citizen to qualify for this position

Be geographically mobile to accomplish the Service's mission

Complete a one-year SES probationary period, if not previously completed

Certify you have registered with the Selective Service System if you are a male applicant born after December 31, 1959, or certify you are exempt from having to do so

Complete a OF-306, Declaration for Federal Employment, to determine your suitability for Federal employment, at the time requested by the agency

Provide information to successfully complete a background investigation. Applicants must have a successfully adjudicated FBI criminal history record check (fingerprint check) and a NACI or equivalent

Go through a Personal Identity Verification (PIV) process that requires two forms of identification as listed on Form I-9; of which one must be a valid state or federal government-issued picture identification

Complete verification of identity and employment eligibility as required by Federal law for all persons hired to work in the United States

File a Confidential Financial Disclosure Report (sf278) within 30 days of appointment and annually

Meet all qualification requirements by the closing date of this announcement

Your resume must demonstrate possession of the knowledge, skills, and abilities essential to fulfill executive responsibilities typically required in SES positions

To meet the minimum qualification requirements for this position, you must show that you possess the Executive Core Qualifications (ECQs) and Mandatory Technical Qualifications (MTQs) related to this position within your resume- NOT TO EXCEED 2 PAGES

Your two-page resume should show that you possess the Executive Core Qualifications

Demonstrated knowledge of the American system of government, the commitment to uphold Constitution and the rule of law, and commitment to serve the American people

Demonstrated ability to strategically and efficiently manage resources, budget effectively, cut wasteful spending, and pursue efficiency through process and technological upgrades

Demonstrated knowledge, ability and technical competence to effectively and reliably produce work that is of exceptional quality

Demonstrated ability to lead and inspire a group toward meeting the organization's vision, mission, and goals, and to drive a high-performance, high-accountability culture

Demonstrated ability to achieve both individual and organizational results, and to align results to stated goals from superiors

Knowledge of submission processing programs, in sufficient depth to plan and direct the work of subordinate units and to provide direction and leadership to accomplish the broad and complex Submission Processing programs

Broad knowledge of the IRS organization and its policies, practices, and procedures which incorporate the theories, concepts, principles and applications of tax law and tax administration

Demonstrated experience in the design, development, delivery and evaluation of programs to ensure the highest levels of customer service and satisfaction

Benefits

Competitive salaries, bonuses and incentive awards.

11 paid holidays, 13 days of sick leave, and 26 days of vacation leave each year.

Access to insurance programs that may be continued after you retire.

A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount (up to 75%) of health insurance premiums.

A retirement program which includes employer-matching contributions.