NCR Atleos · 3 days ago
Disputes Manager
Frisco, TX
Full-time
Onsite
Mid, Senior Level
3+ years expNCR Atleos is a leader in expanding financial access, and they are seeking a Disputes Manager to oversee the Dispute function and manage staff in handling chargebacks and compliance cases. The role requires ensuring timely and accurate completion of dispute processes while providing training and support to team members.
BankingFinTech
Responsibilities
Oversee the entire Dispute function and ensure processes/emails are handled timely and efficiently by the Dispute Analysts under their supervision to avoid financial losses to the Company and/or our clients on the US and/or Canada
Provide training, support, mentoring, performance evaluation and follow-up for their team members. Prepare and communicate annual performance evaluations in compliance with all current company policies
Research and process pre-arbitrations and pre-compliance cases within network timeframes
Research and handle complex dispute types such as Arbitration and Compliance Cases
Review Chip Liability Shift Chargebacks (EMV) in accordance with network requirements including reviewing Card Holder letters and validating SAFE or other Fraud reporting; before accepting liability or processing a re-presentment on behalf of our clients
Review and handle incoming chargebacks and outgoing re-presentments on Dynamic Currency Exchange exceptions
Provide training and support to Financial Institutions and Credit Unions on chargeback rules
Provide training and support for Account Managers so they can properly respond to their clients
Keep up to date on industry information, system changes, network rules and compliance issues
Respond to requests and maintain open communications between team, account managers and external customers
Drive change from a team member perspective with regard to the implementation of automated systems and the streamlining of existing processes
Manage team, as required, with all processes and projects related to Disputes
Backup other managers within the team
Collaborate with internal business partners on projects
Assist with additional tasks as assigned throughout the review period
Mange processes for, and assist with, the following activities:
Print out and review daily incoming documentation in response to chargeback notifications
Review incoming journals and validate if the documentation supports filing a re-presentment with the networks
Review transaction to determine the appropriate network routing of the transaction and then ensure network re-presentment rules are met before submitting to the network for credit
Perform any necessary research and look up specific transaction details that need to be included with the re-presentment case
Process re-presentments daily and within network timeframes
Process Debit and Credit Adjustments to Cardholders as requested by terminal owners due to terminal out of balances, reversals, and to resolve daily match and kill Settlement variances
Process Chargebacks and Good Faith disputes for Issuing Banks to resolve cardholder disputes
Communicate, provide updates, and work directly with Issuing Banks on Chargeback initiation, while also reviewing and ensuring documentation received is valid in order to win cases on behalf of the Banks
Scan all documentation and archive in Chargeback folder daily to ensure the data and documentation is available for internal use
Answer and resolve calls/emails from Issuing Banks, ISO/Merchants, Networks, and internal/external clients
Qualification
Required
3-5 years of experience in chargeback processing preferred
Proven and demonstrated Leadership and Customer Service skills
Knowledge of Visa, MasterCard, ACCEL, AFFN, CU24, Shazam, NYCE, and Pulse networks chargeback rules and regulations
Highly organized, detailed and deadline oriented
Strong written and oral communication skills
Proficient in Microsoft Excel and other Microsoft Office applications
Ability to work in a dynamic environment that changes frequently
Motivated self-starter with a strong work ethic and adaptive, fast learner
Excellent problem-solving skills
Must be able to work well with others, and foster a collaborative team environment
Ability to work overtime, holidays and weekends as required
Benefits
Medical Insurance
Dental Insurance
Life Insurance
Vision Insurance
Short/Long Term Disability
Paid Vacation
401k
Company
NCR Atleos
NCR Atleos provides banks and retailers with technological solutions to reduce operational complexity and increase customer experiences.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.35B2023-10-17IPO
2023-09-18Post Ipo Debt· $1.35B
Leadership Team
Tim Oliver
Chief Executive Officer and President
Paul Gardiner
Chief Technology Officer
Recent News
Retail Banker International
2026-01-16
2026-01-16
2026-01-14
Company data provided by crunchbase