Salesforce · 2 weeks ago
Customer Success Manager, Senior Manager
Indianapolis, IN
Full-time
Hybrid
Senior Level, Lead/Staff, Director/Executive
$121K/yr - $224K/yr
8+ years expSalesforce is the #1 AI CRM, where humans with agents drive customer success together. As a Customer Success Manager, Senior Manager, you will serve as a trusted advisor, forging deep relationships with customers and account teams to improve their overall technical and operational health, helping them to realize the maximum value from their Salesforce investment.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Single Point of Accountability: Orchestrate Customer Success Plan deliverables, ensuring customer experience, renewals, and expansion
Customer Advocacy: Forge deep relationships with executive sponsors, business, and IT leaders; proactively surface value realization and growth opportunities
Success Strategy Execution: Launch and execute Customer Success Plans; renew and expand across customers
Issue Resolution: Proactively manage risks and urgent escalations, partnering across internal Salesforce teams to swiftly resolve challenges
Insights and Innovation: Monitor market and customer trends
Health Monitoring: Track and communicate customer health metrics, customer success scores, and overall loyalty insights
Qualification
Required
Salesforce Certifications (AI Specialist, Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Consultant)
Minimum of 8+ years in Customer Success, Technical Account Management, Consulting, or equivalent experience
Demonstrated ability to work with C-level executives and lead conversations at the intersection of technology and business outcomes
Strong technical fluency across AI, CRM, data platforms, and digital engagement strategies
Deep understanding of Salesforce's ecosystem, products, and best practices
Proven track record leading efforts across large, cross-functional teams to drive customer success
Exceptional communication, presentation, and influence skills at all organizational levels
Experience managing escalations and resolving critical customer situations
Degree or equivalent relevant experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Preferred
Salesforce Certifications: AI Associate, AI Specialist, Administrator, Advanced Administrator, Data Cloud Consultant, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant
Knowledge of modern cloud data platforms (Snowflake, Databricks, BigQuery, RedShift) and AI tools (Python, R, Jupyter)
Passion for helping customers drive business outcomes through AI, automation, and data
Previous experience working with enterprise customers and scaling innovation initiatives
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Marc Benioff
Chair & CEO
Recent News
2026-01-20
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The Motley Fool
2026-01-19
Company data provided by crunchbase