Komatsu Southwest ยท 1 month ago
Technical Training & Product Support Operations Manager
Salt Lake City, UT
Full-time
Onsite
Mid, Senior LevelKomatsu Southwest is a global leader in developing and supplying technologies and services for various markets. They are seeking a dynamic and experienced Technical Training & Product Support Operations Manager to lead internal training and support initiatives for heavy equipment service teams, ensuring they are equipped with the necessary skills and tools for high-quality service delivery.
Machinery
Responsibilities
Lead a team of technical trainers and communicators supporting the entire Komatsu West region
Provide hands-on technical assistance and guidance across departments
Develop and implement training plans tailored to the skill gaps and operational needs of regional service departments
Evaluate the health and capabilities of service teams to reduce rework and improve service outcomes
Oversee the progression plan for service technicians, ensuring alignment with Komatsu standards and career development goals
Manage internal product support systems and ensure consistent quoting and support processes across teams
Support internal customers (PSSRs and service departments) with tools, programs, and campaign execution
Ensure alignment with Komatsu requirements for factory campaigns, fixes, and technical updates
Oversee warranty operations across multiple locations and ensure compliance with internal standards
Standardize warranty processes across all service teams to ensure compliance and efficiency
Monitor KPIs daily to ensure warranty operations meet internal and Komatsu standards
Foster a culture of accountability, teamwork, and proactive support
Collaborate with cross-functional teams and Komatsu contacts to ensure regional alignment
Lead with empathy and clarity, helping your team succeed through shared goals and mutual support
Qualification
Required
Strong technical background in heavy equipment
Proven experience in training program development and delivery
Excellent communication and organizational skills
Ability to lead and influence across teams
Benefits
Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
401k, pension and/or employee savings programs
Employee time off (vacation and designated holidays)
Employee and family assistance programs
Disability benefits
Life insurance
Employee learning and development programs
Company
Komatsu Southwest
Komatsu Southwest is the exclusive distributor for Komatsu off-road equipment in New Mexico and West Texas.
Founded in 2016
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase