CEFCU · 1 month ago
Installment Loan Collection Representative
Peoria IL
Full-time
Onsite
New Grad, Entry Level
$19.71/hr - $23.17/hrCEFCU is a credit union focused on providing a professional and caring experience for its members. The Installment Loan Collection Representative is responsible for contacting members regarding delinquent loans, coordinating payment arrangements, and utilizing collection practices to mitigate losses.
BankingFinancial ServicesNon Profit
Responsibilities
Contacts members to arrange payments on delinquent installment loans and MasterCard accounts to mitigate loan losses for CEFCU
Coordinates with other departments to set up convenience services, such as automatic payments, payroll deductions, and Automated Clearing House (ACH) origination to assist members in making timely payments
Directs use of proven collection practices, including skip tracing, revocation of credit lines, and liquidation of security when required
Initiates repossession process with third party repossession company
Uses professional techniques to limit losses on delinquent loans
Uses creative payment arrangements or modifications to help members in need when appropriate
Qualification
Required
High school diploma or equivalent
Thorough understanding of loan process
Ability to understand and navigate through CEFCU mainframe systems and screens: Automated Loan Processing System (ALPS), Member Account File (MIF), and Collection Screen (COL)
Proven ability to resolve conflict, think critically, and respond appropriately to members in heightened emotional state
Ability to communicate with tact and professionalism
Preferred
Experience/familiarity with MasterCard screens
Knowledge of collection law and procedures or Fair Debt Collection Practices Act
Familiarity with CEFCU's Loan and Collection policies
Interviewing and probing/interrogation skills
Applicable college courses and/or commensurate credit and collection experience
Benefits
Merit-based raises
Generous paid time off (Holiday, Personal or Sick Time, Vacation)
Comprehensive Medical, Dental, and Vision coverage (PPO, HDHP)
Health Savings Account
Voluntary Benefits (Accident Plan, Critical Illness Plan, Hospital Indemnity Plan)
Life Insurance
Accidental Death & Dismemberment Insurance
Disability Benefits
Defined Benefit Plan – Pension
Defined Contribution Plan – 401K
Employee Assistance Program
Tuition reimbursement
Career growth through internal job postings
Management Development Program: formal mentoring and training
Opportunities to help improve and build the CEFCU of tomorrow through process teams
Opportunities to personally contribute to corporate financial literacy and community initiatives
Casual days to support local charities
Employee discounts on entertainment, cell phone plans, theme park tickets, and more
On-site fitness center, fitness classes, and wellness program
Company
CEFCU
CEFCU is a financial service company that deals with banking, mortgage loans, consumer loans and credit card services.
Founded in 1937
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Mark Spenny
President/CEO
Wyatt Wolven
Chief Financial Officer
Recent News
2024-02-22
2024-02-10
Company data provided by crunchbase