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Coach · 1 day ago

FT Lead Supervisor I Outlets at Castle Rock Benefits/Bonuses

Castle Rock, CO

Part-time

Onsite

Entry, Mid Level

$17.50/hr - $27/hr

1+ years exp

Coach is a global fashion house founded in New York in 1941. The Lead Supervisor role is integral to the store's success, responsible for modeling behaviors that impact sales and operational processes while coaching and developing the team to meet company expectations.

ApparelFashionLifestyleRetail

Responsibilities

Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values

Endorses, models and develops team to deliver Coach’s Selling and Service expectations

Enforces sales strategies, initiatives and growth across all categories

Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results

Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers

Productivity Management: holds sales team accountable for personal sales

Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives

Builds credibility and trust with team, as well with customers - serving as a personal fashion advisor to deliver business results

Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach’s Guide to Style

Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)

Sensitive to customer and team needs and tailors approach by reading cues

Solution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate

Develops both self and individual product knowledge skills and remains aware of current collections

Understands the positive sales impact staffing has on the business and recruits accordingly

Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegates and empowers others and encourages individual growth

Welcomes feedback and adapts behaviors; create short and long-term goals to achieve personal metrics and performance development

Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s)

Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro-actively

Demonstrates strong business acumen

Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a calm and professional demeanor

Maintains interior and exterior upkeep of the building with partnership from the corporate office

Understands and uses all retail systems and reporting tools to make informed decisions, taking appropriate partners, as necessary

Adheres to all applicable Coach retail policies and procedures including POS and Operations procedures

Leverages Coach’s tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals

Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions

Ensures all daily tasks are completed without negatively impacting service of Coach standards

Qualification

Retail experienceSales strategiesCustomer serviceCash register systemsBasic computer skillsTeam buildingInterpersonal skillsCreativityAdaptabilityProblem-solving

Required

1-3 years of previous retail experience (cashier/stock experience, sales, etc.) preferably in a luxury retail service environment

Possesses current knowledge of fashion trends and competition in the marketplace

High school diploma or equivalent; college degree preferred

Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets

Ability to execute at a fast pace

Ability to communicate effectively with customers and team

Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required

Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers

Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days