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Milliken & Company · 1 day ago

Strategic Account Manager - US

Atlanta, GA

Full-time

Hybrid

Mid, Senior Level

Milliken & Company is a global manufacturing leader focused on materials science, creating products that enhance lives and deliver solutions. The Strategic Account Manager is responsible for developing and growing strategic customer relationships across the U.S., ensuring alignment with internal teams to drive long-term value and profitability.

ChemicalChemical EngineeringCustomer ServiceHealth CareIndustrialMachinery ManufacturingManufacturingPlastics and Rubber ManufacturingSalesTechnical Support

Responsibilities

Develop and execute strategic account plans including key stakeholder mapping, growth opportunities, retention strategies, and long-term account objectives

Build and maintain strong relationships with end-users, specifiers, influencers, and procurement decision makers to deepen engagement and expand Milliken’s presence within assigned accounts

Apply value-based selling anchored in Total Cost of Ownership (TCO), leveraging key performance differentiators to demonstrate long-term operational and financial advantages beyond unit cost

Lead and coordinate proposal, negotiation, pilot, and rollout activities across assigned strategic accounts, including RFI, RFP, and RFQ responses

Ensure internal teams, including regional and territory sales, are aligned to the customer’s priorities, decision process, and long-term objectives to support consistent execution and sustained account growth

Provide insight on customer needs, market activity, and competitive positioning to inform marketing, product development, and commercial strategy

Engage with sustainability, marketing, product, and sales enablement resources to deliver compelling, differentiated messaging and customer-specific value propositions

Represent Milliken at key customer events, industry conferences, and strategic forums to advance relationships and uncover new opportunities

Maintain accurate pipeline visibility and forecasting discipline using CRM tools and standardized sales process expectations

Qualification

Strategic sellingAccount leadershipBusiness developmentCRM proficiencyFlooring industry experiencePrioritizeCommunication skillsStrategic thinkingProblem-solving capability

Required

Bachelor's degree or an equivalent combination of education and relevant experience

Prior experience in the flooring industry, commercial interiors, or adjacent building materials and specification-driven markets is strongly preferred

Proven experience in strategic selling, account leadership, or business development in a commercial or B2B environment

Strong communication skills and executive presence, with the ability to engage multiple decision-maker levels

Demonstrated ability to lead and coordinate complex work across functions and regions

Proficiency in CRM systems and standard business applications (Excel, PowerPoint, Word, Salesforce or similar)

Willingness to travel approximately 60% depending on business needs

Preferred

Preferred candidate locations include Atlanta, Dallas–Fort Worth, or Charlotte. Other major U.S. metro areas with strong national travel access will be considered based on candidate experience