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Akselos · 1 month ago

Services Delivery / Customer Success Lead

United States

Full-time

Remote

Senior Level, Lead/Staff

10+ years exp

Akselos is a pioneering digital technology company headquartered in Switzerland, with operations across America and Asia. The company is seeking an engineering-driven project leader to oversee the successful delivery of Digital Twin solutions for major Energy and Chemical clients, ensuring smooth deployment and long-term platform adoption.

AnalyticsAsset ManagementInformation TechnologyInfrastructureSoftware

Responsibilities

Lead end-to-end delivery of Digital Twin projects for Energy and Chemical assets, managing all stages from project qualification through implementation and handover

Coordinate with customer asset integrity teams, operators, and Akselos’ engineering groups (structural, simulation, and mechanical) to maintain scope, schedule, and technical quality

Serve as a trusted advisor to clients, ensuring proactive communication, leading regular progress reviews, and supporting long-term customer satisfaction

Identify opportunities to extend customer value through additional Akselos services, features, or technical solutions

Oversee the technical definition and validation of Digital Twin configurations, ensuring modeling assumptions and engineering standards are met in collaboration with internal engineering teams

Provide technical input during pre-sales activities, including scoping discussions, feasibility assessments, and proposal development

Lead post-project reviews and contribute to continuous improvement initiatives to strengthen Akselos’ engineering-focused Service Delivery Framework

Mentor and support engineering team members to reinforce global delivery consistency and elevate technical excellence

Qualification

Digital Twin solutionsAsset integrity managementSimulation engineering processesSaaS solutionsProject managementInterpersonal skillsCommunication skillsOrganizational skillsProblem-solving abilityTeam-oriented