Inside Higher Ed · 1 month ago
Director of College Store Operations
Frederick, MD
Full-time
Onsite
Lead/Staff, Director/Executive
$79K/yr - $87K/yr
3+ years expInside Higher Ed is seeking a Director of College Store Operations who will be responsible for the overall management and profitability of the College Store. This role involves implementing policies, managing budgets, overseeing inventory, and ensuring a positive customer service experience while supervising staff and collaborating with various departments.
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Responsibilities
Implement policies and procedures in the day-to-day operations of the College Store ensuring that standard operating procedures are maintained and followed
Manage the budget for the College Store, working within budget constraints to ensure proper merchandise mix, merchandise levels, and a smooth transition from one semester to the next
Ensure that College Store operations stay within the approved budget each quarter and for the fiscal year
Oversee the planning, negotiation, purchase and promotion of non-course related merchandise
Analyze sales and financial reports to identify trends ensuring proper inventory levels
Partner with the Financial Aid and Student Finance offices to ensure proper handling and processing of financial aid and scholarship recipient sales
Manage content delivery systems and billing for our dual enrollment population
Recommend and implement alternative content delivery methods that address the needs of our students, while maintaining fiscal viability
Ensure compliance with the requirements of the Higher Education Opportunity Act (HEOA) and the Maryland Textbook Affordability Act
Supervise and organize annual physical inventory and support the annual audit
Ensure accuracy of the inventory management system and accurate reporting from the system
Plan and coordinate pre-semester selling periods, ensuring proper inventory levels and staffing to meet student and customer needs
Manage business process for ecommerce sales
Oversee the online presence of the College Bookstore including the College Store website, and social media outlets
Build key partnerships with College departments
Assist with long- and short-range planning for the College Store in accordance with the College strategic plan
Oversee the hiring, training, supervision and evaluation of College Store full-time staff
Coordinate and communicate schedule for the operation of the College Bookstore
Perform other duties as assigned
Qualification
Required
High School Diploma/GED
Three (3) years of experience in management of a retail-based enterprise model
Excellent oral and written communication skills
Strong commitment to positive customer service and ability to lead college bookstore staff in providing exemplary customer service
Preferred
Familiarity with relevant accounting principles and an understanding of business and retail operations
Experience with inventory control systems
Experience with eCommerce platforms
Knowledge of the Higher Education Opportunity Act (HEOA)
Proficient in the use of MS Excel and MS Word
Benefits
Medical insurance
Dental and vision plans
Waiver of FCC tuition for employee and eligible dependents
Tuition reimbursement
Generous leave benefits
Retirement plans
More!
Company
Inside Higher Ed
Inside Higher Ed is the online source for news, opinion, and jobs related to higher education.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-01-10Acquired
2006-08-31Series Unknown
Leadership Team
Stephanie Shweiki
Director, Foundation Partnerships
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