Burns Honda · 1 month ago
Automotive Customer Service Manager
Marlton, NJ 08053, USA
Full-time
Onsite
Mid Level
$60K/yr - $80K/yrBurns Honda is seeking a Customer Experience Manager to oversee customer satisfaction and reputation management across the entire dealership. This role ensures all customers feel supported, informed, and taken care of.
Automotive
Responsibilities
Assist all customers throughout their visit
Resolve concerns with urgency and professionalism
Follow up with customers after issues are addressed
Manage reputation across Google, DealerRater, Cars.com, Facebook, and DriveCentric
Respond professionally to all customer reviews
Monitor DriveCentric sentiment and identify customers who need support
Identify feedback trends and recommend improvements
Help maintain strong HSE and CSE scores
Strengthen communication between customers, advisors, managers, and BDC
Qualification
Required
Strong communication and interpersonal skills
Professional, calm approach in difficult situations
Reliable follow-up habits and strong organization
Comfortable using digital communication tools
Preferred
Customer service or hospitality experience preferred
Benefits
Employer-sponsored medical, dental, and vision insurance
A 401(k) retirement plan with employer match
Vacation and sick leave in accordance with company policy and applicable New Jersey law
Access to an Employee Assistance Program (EAP) offering mental health and personal support resources
Company
Burns Honda
With over 40 years of consistent ownership and a deep commitment to the community, we know a thing or two about assisting drivers near Marlton, Mt Laurel, and Cherry Hill.
Founded in 1965
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase