Crescent Hotels & Resorts · 1 month ago
DIRECTOR OF OPERATIONS FOR FULL SERVICE
Syracuse, NY
Contract
Onsite
Lead/Staff, Director/Executive
$110K/yr - $110K/yr
5+ years expCrescent Hotels & Resorts is seeking a Director of Operations for their historic Marriott Syracuse Downtown hotel. This role is responsible for overseeing all aspects of hotel operations, ensuring guest and employee satisfaction, and driving financial performance through effective management and strategic implementation.
HospitalityLeisure
Responsibilities
Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment
Assists the General Manager in leading the team in the development and implementation of property-wide strategies
Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations
Builds relationships with key customers
Qualification
Required
High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area
Experience working in a Supervisory/Director position in a hotel setting
5 Years Experience working in a Supervisory/Director position in a hotel setting
Preferred
Extensive experience with Food and Beverage
Knowledge of the operating principles and practices of all brand/hotel-specific functions to support successful operations of the overall property (e.g., Engineering/Maintenance, Event Management, Finance and Accounting, Human Resources, Legal/Contracting, Food and Beverage, Guest Services/Front Desk, Sales & Marketing, Security/Loss Prevention)
Key management competencies including: Adaptability, Communication, Problem Solving & Decision Making, Driving for Results, Customer Relationships and a Global Mindset
Benefits
Highly competitive wages
An exceptional benefit plan for eligible associates & your family members
401K matching program for eligible associates
Flexible scheduling to allow you to focus on what is important to you
Discounts with our Crescent managed properties in North America for you & your family members
Additional hotel discounts with Marriott International brand hotels
Free Parking
Free Meal during your shift
Quarterly employee appreciation events to celebrate all your hard work!
Company
Crescent Hotels & Resorts
This is the guiding principle that drives every aspect of hotel operations through Crescent Hotels & Resorts.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Mike Metcalf
Chief Operating Officer
Dawn Gallagher
Chief Commercial Officer
Recent News
2026-01-14
2025-11-04
2025-10-28
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