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MBTA · 4 weeks ago

Sr. UX Designer - TID (Contractor Position)

Boston, MA

Full-time, Contract

Onsite

Mid, Senior Level

3+ years exp

MBTA is committed to providing safe, reliable, and accessible transportation. The Senior UX Designer will plan and execute design and research strategies for rider-facing products, translating user experience research into effective software experiences.

AutomotiveLogisticsPublic TransportationTransportationTravel

Growth Opportunities

No H1B

Responsibilities

Scope and execute UX work, including defining user needs and the structure of the experience

Support product and program strategy by expertly advocating for users while understanding full business context and constraints

Understand user contexts across multiple touchpoints and scenarios and champion end-to-end user journeys

Apply appropriate frameworks and tools for approaching UX work, solving problems with cross-functional teams, and supporting accessible experiences

Work with product managers, engineering leads, and program leads in an agile environment to understand current and near-future needs, plan work, and execute against that plan

Design intuitive, accessible user flows that become the foundation for user experiences and solutions

Design reusable components that can scale across systems, touchpoints, and screen sizes; work closely with engineering to discuss best practices, negotiate tradeoffs, and ensure consistency between design and code

Create interactive prototypes that express key ideas and allow you to test with end users, partners, and key stakeholders

Assist in end-user facing research, including organizing, participating in, and synthesizing feedback

Other duties as assigned

Work with internal and external stakeholders to design rider and front-line staff friendly product interfaces and communication touchpoints

Present your work to internal and external partners, providing the thinking and evidence behind key decisions

Proactively identify, articulate, and escalate risks in a timely and appropriate manner

Participate in UX Research and Design team activities, including operations meetings, knowledge shares, and work reviews

Be a committed, vocal, collaborative team player and push for TID to do better

Model UX best practices, be able to spot problems and escalate them appropriately

As a member of TID’s leadership team, this role is responsible for leading, practicing and upholding TID’s working agreements, which are essential to the department’s success

Qualification

UX designUX researchFigmaAgile developmentHTMLCSSAdobe Creative SuiteInterface designVisual designInteraction designStakeholder management

Required

3 years of experience in UX design, UX research, interface design, visual design, interaction design, or a related field

Experience designing end-to-end experiences and/or conducting mixed methods UX research for a digital product

Proficiency in industry standard design tools like Figma, Sketch, or Adobe Creative Suite

Experience using online collaboration tools (Microsoft Office 365, Slack, Asana, etc.)

Associate Degree

Ability to pass a Criminal Offender Record Information (CORI) check, background screening, and the MBTA's medical requirements, including a physical examination and drug and alcohol screening

Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting, including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection)

Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English

Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program

Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role

Ability to provide internal and external customers with courteous and professional experiences

Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required)

Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers

Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies

Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service

Preferred

Experience in a matrix organization

Familiarity with the MBTA transit system as a rider

Working familiarity with HTML and CSS

Experience working in an Agile development environment

Benefits

Accrued paid sick leave

A monthly transportation pass, based on the city from which the intern / co-op commutes to work, at no cost

Company

MBTA

Glassdoor3.8

The Massachusetts Bay Transportation Authority, often referred to as the MBTA or simply The T, is the public operator of most bus, subway, commuter rail and ferry systems in the greater Boston, Massachusetts, area.

Founded in 1964

Boston, Massachusetts, USA

5001-10000 employees