Jefferies · 1 month ago
Branch / Trade Floor Support Engineer
520 Madison Avenue, New York, NY, 10022, US
Full-time
Onsite
Mid, Senior Level
$100K/yr - $120K/yr
5+ years expJefferies is a global financial services company that offers a full range of investment banking, equities, fixed income, asset and wealth management products and services. They are seeking an experienced Branch / Trade Floor Support Engineer to provide hands-on support, manage desktop services, and ensure efficient operations in a fast-paced trading environment.
BankingFinancial ServicesWealth Management
Responsibilities
Daily support of a very active, fast-paced, high volume, diverse financial services / trading environment
Responsible for day-to-day implementation, support, and maintenance of infrastructure, including all hardware, software, telephones, and IPC turrets
Frontline / ancillary support for all front office & back-office applications including trading systems and market data applications such as Fidessa & Bloomberg
Liaising closely with Engineering & Application Support teams
Citrix / VDI infrastructure support
Assist with integrating new applications and technologies into the current architecture
Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency
Responsible for the ongoing maintenance and future planning needs of the region’s desktop environment
Coordinate & manage local vendor support
Collaborate with existing vendors to evaluate the new technology that is available and make recommendations to management on using that technology
Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
Support Firm Issued iPhones / iPads (via Mobile Iron MDM & InTune)
Oversight of the new hire onboarding and termination process
Documentation of all systems including existing and new applications, scheduled maintenance
Assistance on global initiatives involving other groups such as Application Support, Facilities and Infrastructure / Engineering teams
Inventory control - RMAs, service calls, new equipment requests
MAC’s relating to hardware & software, desk moves etc
Submit application packaging requests and assist with production certification
Support of all SCCM application deployments
Rack & Stack of Data Center equipment
Active Directory services support
Print Services (Management & Support)
BCP (Setup, Configuration & Testing)
Firewall / Proxy support
Conference Room / AV Support
Qualification
Required
Bachelor's Degree in Information Technology or related field
5+ years' experience in a financial service IT environment
Proven ability to offer high level desktop support in an enterprise environment
Comprehensive understanding of network architecture and client/server technology
Excellent communication, personality and presentation skills
Strong problem-solving skills required
Ambitious and willing to learn new technologies
In depth knowledge of Windows 11 & Office 365
Technologies and hardware that we support extensively include: Windows 11, MAC OS, IPC turrets, Cisco VOIP phones, HP desktops, Lenovo Laptops, VDI, iPhones / iPads, Printers / MFP's
Must have excellent decision-making and organizational skills, detail oriented, and the ability to work independently on assigned tasks
Willing to work off hours and weekends as needed
Preferred
Microsoft Windows certificates highly desirable
Scripting Knowledge (a plus but not a requirement)
Company
Jefferies
Jefferies provides research and execution services in equity, fixed income, and foreign exchange markets.
5001-10000 employees
H1B Sponsorship
Jefferies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (147)
2024 (122)
2023 (83)
2022 (183)
2021 (169)
2020 (60)
Funding
Current Stage
Late StageTotal Funding
unknown2012-11-12Acquired
Leadership Team
Shekhar Asnani
Vice President Investment Banking
Cameron Lester
Managing Director, Global Co-head of Tech Investment Banking
Recent News
2026-01-08
2026-01-07
2026-01-05
Company data provided by crunchbase