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USAN, Inc. · 1 month ago

Sales Engineer - Amazon Connect - Remote

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

USAN, Inc. is a leading AWS partner for Customer Experience and CCaaS delivery, promoting values rooted in work-life balance, flexibility, and career growth opportunities. The Sales Engineer will work closely with the sales team to demonstrate and create value for USAN's CXaaS portfolio, engaging with customers to understand their needs and recommend best-practice architectures for their solutions.

Information TechnologyInternetInternet of ThingsMarketing

Growth Opportunities

Responsibilities

Create compelling demos and deliver to customers and prospects, showcasing the power of USAN’s SaaS offering across a variety of industry use cases

Demonstrating AWS and USAN products/assets within the Amazon eco-system, highlighting and emphasizing USAN’s value

Lead discovery sessions, presentations, and workshops with prospects and customers

Gather requirements for mid and large-scale Contact Center as a Service (CCaaS) transformation projects

Demonstrate the value of USAN as a CXaaS consulting partner

Create and modify Proposals and create responses to RFP’s working alongside the USAN customer success team

Educate customers of all sizes on the value proposition across the AWS and USAN suite of services and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud

You will own the technical relationship with the customer and operate as their trusted advisor, the best interests of the customer will shape the guidance you provide

Create and capture best practices, technical content and new reference architectures (e.g. white papers, code samples, blog posts)

Help maintain and update lead management, pipeline & forecasting in HubSpot

Be liaison between the sales and the technical team to improve efficiency in customer sales responses and product improvements

Provide customer feedback and solutions to product management to continue to advance our portfolio of CXaaS solutions

Qualification

CCaaS solutionsAmazon ConnectAWS Certified Solutions ArchitectCustomer engagementTechnical salesAnalytical thinkerCurious learnerPresentation skillsTeam player

Required

2- 3 years' experience technical sales of CCaaS solutions/services - preferably within Amazon Connect

2- 3 years in customer facing role, preference for Pre-Sales/Solution Engineering experience. Proven ability to present value proposition of the solution

B.S. in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience

Excellent presentation, customer engagement, and listening skills

The right person will be highly technical and analytical thinker, possess several years of CCaaS experience

Curious and fast learner

Preferred

Proven ability to influence others and lead customer engagements

2 - 3 years' experience in customer facing consulting role

Broad knowledge of the CCaaS market including: (NICE InContact, Genesys, Five9's, Avaya, etc.) A keen interest in learning rapidly in the AI space

Team player with passion to succeed and drive the company forward

AWS Certified Solutions Architect – Associate Certification or experience architecting solutions built on AWS

Experience with AWS services related to CXE & analytics including Connect, Contact Lens, Lex, Comprehend, Transcribe, Quick Sight, etc

Demonstrated ability to adapt to new technologies and learn quickly

Benefits

Competitive compensation program

Outstanding benefits package (including medical, dental, vision and life)

401(k) plan

Excellent holiday/vacation plans

Employee Referral Bonus Program

Annual performance-based bonus

Ongoing training opportunities

Company

USAN, Inc.

USAN's tailored offerings enhance your CX strategy and extend the power of Amazon Connect, evolving and scaling your business's approach to customer experience.

Founded in 1989

Norcross, Georgia, USA

201-500 employees