Productboard · 1 day ago
IT Operations Specialist
San Francisco, CA
Full-time
Onsite
Entry, Mid Level
$97K/yr - $129K/yrProductboard is a leading intelligent product management platform headquartered in San Francisco, seeking an IT Operations Specialist to support their global team. The role involves ensuring a seamless technology experience, managing IT requests, and driving improvements in IT operations through automation and enhanced service capabilities.
Consumer ResearchProduct ManagementProduct ResearchSoftware
Responsibilities
Purchase, track, and deploy laptops, peripherals, and IT/AV equipment
Manage shipping, receiving, and logistics for onboarding/offboarding and remote team members
Maintain and troubleshoot office AV systems (conference rooms, Zoom Rooms, displays, audio equipment)
Process employee support tickets related to devices, access, connectivity, and SaaS tools
Handle access management in Google Workspace, Okta, and other internal systems (Zoom, Notion, 1Password, Envoy, etc.)
Be the process owner for onboarding and offboarding
Write internal documentation and help improve operational workflows
Support office infrastructure such as Wi-Fi, printers, and shared devices
Maintain a clear and accurate IT asset inventory
Work closely with Office Management, People Ops, Security, and Workplace teams
Communicate with external vendors to coordinate purchases, repairs, and service requests
Identify recurring issues and implement automation or self-service solutions where possible (e.g., scripted workflows, MDM automations, AI/agent-driven support)
Help build and improve our service desk experience, including optimizing ticket routing, creating knowledge-base content, and piloting tools like Glean or agent-based IT support
Evaluate and recommend opportunities for tool consolidation, cost savings, and improved vendor partnerships
Proactively improve IT operations by analyzing patterns, reducing manual workload, and standardizing systems and processes
Qualification
Required
Experience in IT Operations, Desktop Support, or Helpdesk roles
Comfortable working independently and taking ownership of your responsibilities
Familiar with macOS and iOS environments
Working knowledge of Google Workspace, Okta, Slack, Zoom, and SaaS administration
You are independent, proactive, and able to take ownership without micro-management
Basic networking knowledge (LAN, Wi-Fi, VPN)
Strong communication skills and a helpful, customer-first attitude
Organized and reliable, with solid time and task management
Interest in leveraging automation, modern IT tools, or AI-driven workflows to improve efficiency and employee experience
Preferred
Experience with MDM systems (e.g., Kandji, Jamf, Intune)
Prior involvement in office setups, expansions, or relocations
Understanding of IT security best practices
Exposure to service desk platforms, workflow automation tools, or AI/agent-based work automation systems (e.g. Glean)
Experience improving IT operations through process standardization, tooling rationalization, or vendor optimization
Benefits
Competitive equity awards
Benefits
Company
Productboard
Productboard is a product management system that helps organizations get the right products to market faster.
Founded in 2014
201-500 employees
H1B Sponsorship
Productboard has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$261.7MKey Investors
Tiger Global ManagementSequoia CapitalIndex Ventures
2022-02-02Series D· $125M
2021-04-22Series C· $72M
2020-01-15Series B· $45M
Leadership Team
Hubert Palan
Founder & CEO
Daniel Hejl
Founder & CTO - We are hiring 🔥
Recent News
Index Ventures
2026-01-02
2025-10-03
2025-09-12
Company data provided by crunchbase