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Aspiranet · 2 days ago

Senior IT Operations Leader

United States

Full-time

Remote

Mid, Senior Level

$100K/yr - $130K/yr

6+ years exp

Aspiranet is a mission-driven social services agency dedicated to supporting children, youth, and families. The Senior IT Operations Leader will be responsible for the effective delivery, security, and support of IT systems and infrastructure across the agency while collaborating with decision makers to implement technology solutions.

Child CareChildrenNon Profit

Hiring Manager

Alicia Ellington

Responsibilities

Lead IT operational and strategic planning, including fostering innovation, providing guidance on best practices, planning projects, and organizing and negotiating the allocation of resources

Bring together the needs of the business, end users, and clients to recommend operational improvement efforts aligned to the organization’s needs

Develop end-to-end view of service and operations from the perspective of the customer

Create a roadmap for continual process improvement and execute upon it

Benchmark, analyze, report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems

Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision with input from the Director of Information Services

Oversee daily IT operations including infrastructure, network, cloud services and help desk support

Own uptime, SLAs, and system reliability metrics; implement KPIs and dashboards for visibility and continuous improvement

Lead incident and problem management with root cause analysis and effective remediation strategies

Support cybersecurity operations, including log reviews, risk assessments, vulnerability remediation efforts, and audit readiness

Ensure systems and policies meet HIPAA and other regulatory requirements

Integrate secure-by-design principles into operational standards and project planning

Develop and manage IT operations projects and technology upgrades including researching and recommending new solutions

Work with stakeholders to define business and systems requirements for new technology implementations

Develop requests for proposal with input from the Director of Information Services

Oversee IT asset management and procurement process for hardware, software, and equipment

Assist with IT budgeting, purchasing, and cost-benefit analysis of technology initiatives

Help manage vendor contracts and service agreements in coordination with leadership

Develop business case justifications and cost/benefit analyses for IT spending and initiatives

Direct research on potential technology solutions in support of procurement efforts

Manage IT Operations staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions while fostering a high-performance, service-oriented team culture

Maintain clear communication with leadership and staff regarding IT priorities and updates

Qualification

IT Operations ManagementCybersecurity FrameworksCloud EnvironmentsNetwork KnowledgeVendor ManagementBudgetingProject ManagementCustomer Service OrientationLeadership SkillsCommunication SkillsProblem-Solving SkillsDetail-Oriented

Required

Bachelor's degree in IT, Computer Science, or related field required; minimum of 6 years of relevant experience with at least 2 years in a management or supervisory role

Strong knowledge of network (Cato, Cisco, Fortinet, Sophos) and operating systems (Windows, Linux, ChromeOS, Citrix), cloud environments (Azure, AWS, GCP), and enterprise applications

Solid understanding of cybersecurity frameworks (NIST, ISO 27001, CIS), vulnerability management, and endpoint security. Experience in regulated environments (e.g., healthcare), with working knowledge of HIPAA and PHI protection

Strong understanding of incident response, vulnerability management, and endpoint security in operational settings

Proven leadership skills with the ability to manage teams, projects, and budgets

Excellent leadership, communication, interpersonal, and problem-solving skills

Strong customer service orientation and ability to work collaboratively across teams

Highly self-motivated, detail-oriented, and capable of prioritizing tasks in a fast-paced, mission-driven environment

Ability to effectively prioritize and execute tasks in an assignment intense environment

Preferred

MBA or advanced degree with a tech focus preferred

Familiar with HR and project management best practices. ITIL certification or similar preferred

Benefits

Competitive compensation, comprehensive benefits package, and a 403(b) retirement plan with employer matching.

Access to the free Aspiranet Employee Perks Program. Enjoy exclusive discounts on entertainment, travel, wellness, pet care, gym memberships, theme parks, and more

Enjoy the mix of remote and in-office work, supporting work-life balance

Flexible paid time off including 11 paid holidays, 10 vacation days, 10 sick leave days, two diversity days, and paid birthday time off.

Access to our employee assistance program including 24/7 crisis line; up to 6 counseling sessions per issue.

Training opportunities are available to support your ongoing development and career aspirations.

Collaborate in a supportive, inclusive, and mission-aligned culture.

Opportunity to lead meaningful initiatives that support employee wellbeing.