ScaleOps Search Ltd · 3 weeks ago
Training Manager - ServiceNow
Charlotte, NC
Full-time
Hybrid
Mid Level
3+ years expScaleOps Search Ltd is seeking an experienced ServiceNow Trainer to design, develop, and deliver high-quality training programs focused on Service Management topics. The role involves creating engaging training materials and leading interactive sessions while collaborating with subject matter experts to ensure content accuracy and relevance.
Staffing & Recruiting
Hiring Manager
Simon Cross
Responsibilities
Create comprehensive training materials, including presentations, guides, exercises, and assessments
Ensure content aligns with industry standards, internal frameworks, and client requirements
Incorporate practical examples and case studies to enhance learning outcomes
Lead engaging training sessions (virtual and in-person) for internal teams and clients
Adapt delivery style to suit different audiences and learning preferences
Encourage participation and manage Q&A effectively to reinforce understanding
Proactively provide feedback, reporting and recommend adjustments to clients where appropriate, to enhance participant learning outcomes
Maintain and update training materials to reflect evolving best practices and ServiceNow capabilities
Gather feedback from participants and stakeholders to improve future sessions
Stay current with developments in Service Management, CSDM, and related methodologies
Stakeholder analysis and mapping, maintaining a stakeholder matrix
Work with ServiceNow experts, architects, and delivery teams to validate technical accuracy
Partner with client stakeholders to schedule sessions and track attendance
Guide clients on people readiness or behavioural change by creating OCM strategies or plans
Support the OCM activities with developing targeted communications which complement the training strategy
Assist in change management activities such as impact and readiness assessments
Qualification
Required
3+ years in training or instructional design roles, ideally within IT Service Management or ServiceNow environments
Proven experience creating and delivering technical or process-oriented training programs, tailoring content for differently impacted groups
Stakeholder analysis or mapping, stakeholder management
Strong communication and facilitation skills with the ability to simplify complex concepts
Excellent content creation skills (PowerPoint, e-learning tools, documentation)
Ability to manage multiple training projects and deadlines
Collaborative mindset and ability to work with technical and non-technical stakeholders
Preferred
ServiceNow Certified System Administrator – desirable
ITIL Foundation or higher – desirable
Experience with CSDM and ServiceNow modules (ITSM, ITOM) – highly advantageous
Degree or certification in Education, Instructional Design, or related field – desirable
Company
ScaleOps Search Ltd
At ScaleOps Search, we’re not just another recruitment agency.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase