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B2B Soft · 3 weeks ago

Payments Technical Product Manager

New York, NY

Full-time

Onsite

Senior Level

$130K/yr - $150K/yr

5+ years exp

B2B Soft is seeking a Payments Technical Product Manager with deep fintech expertise and strong technical fluency to modernize their Payment Processing Platform. The role involves owning critical components of the payments stack, enhancing merchant experiences, and serving as a technical expert in customer-facing situations.

RetailSoftwareWireless

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Own key components of B2B Soft's Payment Platform (gateway, terminals, routing logic, APIs, fraud tools, reporting)

Define requirements for enhancing reliability, scalability, and performance of payment processing

Drive payment optimizations—interchange efficiency, routing improvements, processor performance, retry logic

Support merchant onboarding and ensure KYB/KYC/AML compliance workflows meet regulatory and partner requirements

Partner with underwriting, risk, and operations teams to improve merchant approval and activation times

Define requirements for chargeback management, disputes workflows, alerts, and risk dashboards

Lead integrations with processors, gateway partners, fraud vendors, and alternative payment providers

Document API requirements, certification needs, transaction testing, and versioning updates

Maintain knowledge of network mandates, compliance changes, and processor release cycles

Conduct product demonstrations and technical presentations of our payment processing platform for prospective customers, existing partners, and carrier executives

Serve as the technical payments expert in sales meetings, RFP responses, and partner integration discussions

Troubleshoot payment processing issues directly with customers and partners, including terminal configurations, transaction declines, settlement discrepancies, and integration challenges

Lead technical discovery sessions to understand customer requirements and map them to platform capabilities

Provide ongoing technical support and consultation to key accounts and strategic partners

Create and deliver training materials, technical documentation, and best practices guides for merchants and partners

Support migration of legacy payments components toward a modern microservices/MFE-based architecture

Assist in build/partner/buy evaluations for terminals, fraud vendors, processors, and gateway components

Contribute to long-term roadmap planning for global payments expansion, new payment methods, and compliance needs

Qualification

Payments expertiseFintech knowledgePayment processing architectureAPI/SDK literacyFraud tools experienceMerchant acquiring knowledgeCustomer-facing skillsAgile methodologyConsultative approachCross-functional alignmentTechnical sales supportPresentation skills

Required

5–8 years of product management experience, with at least 3 years in payments, fintech, or merchant services

Strong understanding of acquiring, ISO/MSP structures, payment gateways, and card brand rules

Deep technical expertise in payment processing architecture, including hands-on knowledge of authorization flows, settlement mechanics, exception handling, and system integrations

Experience with card-present and card-not-present payments, EMV flows, tokenization, and routing logic

Familiarity with Level 1, Level 2, and Level 3 data for interchange optimization

Experience with fraud tools, risk scoring, PCI-DSS, 3D Secure, device security, and P2PE

Deep knowledge of processor integrations (e.g., Global Payments, Fiserv, TSYS, Stripe, Adyen)

Understanding of PayFac models, KYC, KYB, AML, underwriting workflows, and onboarding APIs

Knowledge of alternative payment methods (ACH, RTP, wallets, BNPL, QR payments)

Experience with 3 party vendors due diligence and eligibility assessment for integration into current B2BSoft ecosystem

Strong API/SDK literacy and ability to work with engineering on gateway and orchestration layers

Familiarity with POS, RMS, ERP, and eCommerce system integrations

Comfortable reading API logs, payment traces, decline codes, and reconciliation data

Ability to diagnose and troubleshoot complex payment issues in real-time, including terminal connectivity, processor responses, and gateway configuration problems

Ability to translate complex payments flows into clear product requirements

Exceptional presentation and demonstration skills with ability to articulate technical payment solutions to both technical and non-technical audiences

Strong consultative approach to understanding customer pain points and translating them into product requirements

Experience conducting technical sales support, proof-of-concept demonstrations, and solution-architecture discussions

Ability to build credibility and trust with merchants, partners, and executive stakeholders through deep subject matter expertise

Skilled at handling objections, technical questions, and on-the-spot troubleshooting during customer meetings

Proven track record delivering high-impact payments features end-to-end

Experience supporting Agile teams and distributed engineering groups

Exceptional PRD/story writing, acceptance criteria definition, and cross-functional alignment

Skilled at analyzing payment performance metrics: approval rates, decline reasons, costs, risk levels, disputes, settlement timing, etc

Strong communicator with executive presence

Ability to influence sales, account management, operations, support, and compliance

High ownership mindset, thrives in an environment with evolving priorities

Ability to act as a payments subject-matter expert internally and externally