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Women's Care · 3 weeks ago

Practice Manager II (70092)

Lakeland, FL

Full-time

Onsite

Mid, Senior Level

3+ years exp

Women’s Care is a leading women’s healthcare group dedicated to providing high-quality care for women. The Practice Manager II is responsible for managing all aspects of practice operations, ensuring efficient daily operations, compliance with regulations, and high levels of patient satisfaction.

Health CareHospitalNutritionWomen's

Responsibilities

Ensure day to day operations in the practice run efficiently, promote staff/provider collaboration, and maintain key objectives and metrics including daily huddles

Partner with operational leaders and Talent Acquisition team to assist with recruitment and develop a staffing model that aligns with the practice objectives

Manage patient access and the provider scheduling workflows/processes to reduce complexity and drive provider utilization, while increasing/improving access for our patients

Manage front desk check-in/check-out workflows/processes to reduce errors, improve financial performance, and increase patient satisfaction

Support and manage the clinical teams and, in partnership with the CSC team, ensure regulatory clinical compliance

Distribution review and requests from partners

Provide monthly practice operations reviews to the physicians and partners, including individual productivity

Partner with providers to develop ongoing access and capacity action plans that improve and maintain provider productivity and satisfaction

Review and resolve marketing tickets, google complaints, etc

Coach and mentor staff to ensure development and promote engagement, retention, and growth opportunities

Day to day management of input/output that drives our P&L outcomes

Facilities management to ensure clean and pleasant-looking facilities that represent the Women’s Care quality and brand

Safety/regulatory environment compliance (partner with CSC) to ensure a safe environment that meets/or exceeds our internal policies including CLIA, DEA, and IOS certifications

Implementation and execution of onboarding/ramping of new providers to achieve our revenue and growth targets

Manage all inventory, equipment, and supplies while ensuring controls are in place and followed for expense control

Research and correct billing issues in tandem with the operations leadership as necessary

Day-to-day operational management of patient satisfaction of all services rendered, address patient complaints and customer service issues as necessary

Monitor medical equipment for appropriate use and function

Represent the practice at organizational meetings, providing input and decision-making where appropriate

Demonstrates and embodies the Women’s Care mission and core values

Compliance with all HIPAA rules, regulations, and guidelines

Other duties as assigned

Qualification

Healthcare financial managementEMR systems (eClinicalWorks)Medical practice experienceMedical terminologyMedical billing knowledgeInsurance reimbursement knowledgeTeam leadershipConflict resolutionCritical thinkingAttention to detail

Required

Bachelor's degree in management, healthcare, or related field OR currently in process

A minimum of 3 years progressive medical practice experience, including OBGYN experience. For the level 3 manager position, 5 years is required

Computer literacy especially with EMR systems, preferably eClinicalWorks (eCW)

Knowledge of medical terminology, medical billing, and insurance reimbursement

Knowledge and understanding of healthcare financial management and P&L

Must be dependable, reliable, and punctual

Ability to lead and manage a team, with experience in conflict resolution

Excellent judgment, dependability, and conscientiousness

Demonstrated high ethical standards and integrity

Ability to provide leadership and influence others

Ability to provide critical thinking skills, solve problems and identify solutions

Strong attention to detail and accuracy

Displays a professional and positive outlook and manner

Ability to work cooperatively in group situations; offers assistance and support to coworkers, actively resolves conflicts, inspires trust of others, and treats patients and coworkers with respect