ConnectWise · 1 month ago
Associate Partner Success Manager
Clark, PHL
Full-time
Onsite
Mid Level
3+ years expConnectWise is a leading global software company dedicated to the success of technology solution providers. The Partner Success Manager is responsible for building and maintaining strong relationships with partners, ensuring they derive maximum value from their investment in ConnectWise products and helping them progress on their transformation journey.
B2BCloud Data ServicesConsultingInformation TechnologyLegalSaaSSoftware
Responsibilities
Provides support to cross-functional teams, with a high attention to detail
Researches, analyzes, and documents findings
May coach and review the work of other team members
Ensures that partners derive maximum value from their investment in our products, utilize all their licenses, identify new opportunities, and collaborate with other ConnectWise stakeholders to ensure adoption and a successful renewal
Builds and nurtures relationships across accounts to solidify our partnership and commitment to the partner while penetrating the account deeper
Effectively networks within accounts to help partners achieve their objectives
Monitors partner usage data, health indicators, partner maturity scores, renewal dates, and growth opportunities and translates into strategies for success
Evangelizes the capabilities of products across the entire platform
Develops an understanding of typical business challenges faced by partners to address their needs
Identifies risks to the partner that inhibit their stated business goals
Acts as an escalation point to drive resolution in a timely, proactive manner
Qualification
Required
Ability to manage projects and processes independently with limited supervision
Advanced knowledge of applicable work area
Ability to situationally adapt and understand new technology/processes as per partner requirements
Excellent interpersonal and communication skills
Possesses analytical, communication, and organizational skills
Technical acumen and business management skills
Strong knowledge of various business processes
Ability to quickly grasp and distinctly explain technological and business concepts
Knowledge of the IT Service Provider market and business
Effective at leading and facilitating executive meetings and workshops
Bachelor's degree in related field or equivalent business experience
3+ years of relevant experience
Preferred
Working knowledge of ConnectWise products and platform features, capabilities, and best use
2+ years of SaaS industry experience
Company
ConnectWise
ConnectWise is a software company that transforms how technology solution providers build, manage, and grow their businesses.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.58M2019-07-01Seed· $0.58M
2019-02-25Acquired
Leadership Team
Manny Rivelo
Chief Executive Officer
Steve Cochran
Chief Technology Officer
Recent News
2026-01-20
FinSMEs
2026-01-20
Company data provided by crunchbase