Salesforce · 1 day ago
Expert Agent Builder, Forward Deployed Engineering
Richmond, VA
Full-time
Hybrid
Senior Level, Lead/Staff
$184K/yr - $352K/yr
8+ years expSalesforce is the #1 AI CRM, dedicated to driving customer success through innovation and technology. The Expert Agent Builder role involves architecting and building sophisticated AI systems to address complex customer challenges, focusing on intelligent automation and engineering best practices.
Artificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Define Agentic Architecture: Design, architect, and hands-on develop the most difficult and bespoke agentic AI solutions that leverage the full power of the Agentforce platform and integrate with complex enterprise systems to solve critical customer challenges
Build and Deploy Agent Systems: Apply extensive hands-on experience to integrate Large Language Models (LLMs) and expertly utilize agent-building and orchestration frameworks (e.g., Agentforce, LangChain, LlamaIndex) to implement and deploy complex agent-based solutions
Lead Engineering Best Practices: Master our development process, culture, and code base, then define, improve, and enforce engineering best practices for code quality, scalability, and security across all deployed agentic solutions
Drive Platform Customization: Utilize significant direct experience with the Salesforce platform to perform advanced configuration, customization, and complex development necessary to support and integrate agentic solutions
Develop Data & Integration Solutions: Design strategic data models and build efficient processing pipelines to ensure data is ready, optimized, and secure for advanced AI applications
Proactively Remove Technical Blockers: Identify, analyze, and directly resolve the most complex technical challenges during all phases of solution delivery, serving as the ultimate go-to expert for advanced agent orchestration and intricate data integration issues
Drive Agentforce Innovation: Become the foremost expert in our innovative Agentforce platform, leading the development of custom intelligent agents and influencing future product enhancements based on deep field insights
Undertake Continuous Learning: Maintain expertise in the latest AI advancements, both within the company and the wider industry, and proactively seek opportunities to integrate this knowledge for product and process innovation
Qualification
Required
8+ years of experience in a hands-on, end-to-end delivery role for high-quality, scalable production solutions. Strong background in Computer Science or a related engineering discipline
Expert-level proficiency in one or more programming languages (e.g., Java, Apex, JavaScript, Python). Deep knowledge of object-oriented programming and databases
Experience building applications with modern web component frameworks like React, Angular, or LWC
Extensive hands-on experience building and deploying solutions with AI/LLM technologies, including: Integrating LLMs and applying advanced AI orchestration frameworks (e.g., LangChain, LlamaIndex). Developing custom agentic frameworks and systems. Deep understanding of machine learning and natural language processing. Expertise in prompt engineering, advanced RAG (Retrieval-Augmented Generation) strategies, and defining/automating rigorous evaluation and testing frameworks for LLM outputs and agentic workflows
Deep expertise in data modeling, processing, integration, and analytics, with demonstrable proficiency in enterprise data platforms (e.g., Salesforce Data Cloud, Snowflake, Databricks, BigQuery)
Proven experience in automated testing, including unit and functional testing, and the ability to develop test strategies and design automation frameworks
Excellent interpersonal skills with the ability to collaborate effectively with people from various backgrounds and levels of expertise
Track record of innovation and problem solving to find creative technical solutions to new and unforeseen business problems
Ability to travel 30% of the time, as needed to customer sites
Preferred
Significant direct experience with the Salesforce platform, including advanced configuration, customization, and complex development
Experience contributing to open-source AI frameworks or libraries
Advanced Salesforce platform certifications (e.g., Platform Developer II, Application Architect, System Architect)
Expert-level experience with Apex, Javascript, and/or Python coding languages in a professional setting
Experience with voice systems preferably in an agentic setting, but including text-to-speech and speech-to-text APIs
Appreciation for high quality user experiences that go beyond accomplishing the bare minimum
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
CEO & Chairperson, Salesforce India and South Asia
Marc Benioff
Chair & CEO
Recent News
2026-01-06
2026-01-06
Company data provided by crunchbase