JPMorganChase · 1 day ago
Experience Research Vice President - Card Services
Wilmington, DE
Full-time
Onsite
Mid, Senior Level
$138K/yr - $200K/yr
5+ years expJPMorganChase is a leading financial services firm, and they are seeking an Experience Research Vice President for their Card portfolio. This role focuses on shaping user experiences across products and services by developing and executing research strategies to uncover customer insights and mentoring junior researchers and designers.
Asset ManagementBankingFinancial Services
Responsibilities
Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation
Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience
Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings
Mentor and guide junior researchers and designers and foster a culture of continuous learning and knowledge sharing within the user experience design team
Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market
Scope and craft new research studies independently and proactively based on understanding the business strategy, data analysis, and knowledge gaps, with the ability to adapt between rich studies and minimal viable research
Translate insights into actionable recommendations that improve the user experience and meet the business need, and command the room through compelling storytelling to peers, stakeholders, and executives from multi-disciplinary backgrounds, inspiring all stakeholders towards 'Aha!' moments
Qualification
Required
5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods
Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design
Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design
Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product prioritization
Experience in designing high-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs
Preferred
Design leadership or managerial experience
Experience navigating complex, highly matrixed organizations and organizational dynamics
Lead workshops with business partners and cross functional teams
Experience going beyond research reports and utilizing different frameworks, deliverables, and formats to ease comprehension, improve actionability, and increase memorability
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-07
Hartford Business Journal
2026-01-03
2025-12-19
Company data provided by crunchbase