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PEI-Genesis · 4 days ago

Customer Service Representative

Philadelphia, PA

Full-time

Onsite

New Grad, Entry Level

PEI-Genesis is seeking an entry-level Customer Service Representative to learn all aspects of their business. The role involves forming relationships, assisting sales representatives, and ensuring success in a fast-paced environment.

ElectronicsManufacturingSoftware Engineering

Hiring Manager

Andrew Smith

Responsibilities

Sales order entry and confirming accuracy

Expediting sales orders and proactively expediting from a backlog report

Supply customers with technical support, spec sheets and compliance documentation

Running daily and monthly reports

Assist with special projects and contract data entry

Be willing to assist the sales team when called upon

Coordinate customer returns

Act as a backup for teammates when absences or busy times occur

Qualification

Customer service experienceMicrosoft ExcelMicrosoft WordTime managementProactivityCommunication skillsTeam playerReliability

Required

High School education or equivalent is required

Successful completion of the company's training program is required

Intermediate to advanced PC skills, as well as general knowledge of Microsoft Excel and Word is a must

Exhibit time management skills and ability to prioritize responsibilities

Ability to recognize a problem or potential problem and react quickly and effectively

Display good communication skills, both written and verbal within and outside the company

Must demonstrate good team and human relation skills, reliability, and trustworthiness

Must be a proactive and enthusiastic team player

Punctuality and dependability are crucial

Preferred

Some customer service experience is preferred

Company

PEI-Genesis

PEI-Genesis is a world leader in the distribution, manufacture and integration of electronic connectors and cable assemblies with a highly evolved system for mass customized solutions.

Founded in 1946