Druid AI · 1 month ago
Customer Success Manager (West Coast)
United States
Full-time
Remote
Mid, Senior Level
4+ years expDruid AI is an innovative platform focused on enhancing employee productivity through AI agents and Conversational Business Applications. As a Customer Success Manager, you will manage post-sales relationships with enterprise customers, ensuring they derive business value from the platform while driving adoption and identifying growth opportunities.
Artificial Intelligence (AI)Enterprise SoftwareInformation TechnologyMachine LearningSoftwareVirtual Workforce
Hiring Manager
Iuliana Moraru
Responsibilities
Own a portfolio of enterprise customers and be accountable for retention, expansion, and overall health
Define, track, and communicate measurable business outcomes (ROI, productivity gains, automation impact, etc.)
Build and maintain Value Roadmaps to align business goals with AI use cases and platform evolution
Conduct Quarterly Business Reviews (QBRs) and Success Plans that tie back to customer KPIs
Act as the primary point of contact for senior business and technical stakeholders
Build long-term partnerships by driving trust, alignment, and continuous value realization
Navigate complex organizations, ensuring both executive sponsorship and end-user adoption
Drive adoption of Druid’s Agentic AI platform through enablement sessions, playbooks, and workshops
Partner with Delivery and Solutions teams to ensure seamless onboarding and handover from implementation
Identify new use cases and expansion opportunities together with Account Executives
Leverage RevOps insights to monitor account health, usage, NPS, and renewal risk
Feed customer feedback to Product and Delivery teams for continuous improvement
Maintain data hygiene and forecast accuracy in CRM and Customer Success platforms
Qualification
Required
4–8 years of experience in Customer Success, Consulting, or Enterprise Account Management in SaaS or AI-driven software
Strong business process understanding, ideally from consulting, automation, or enterprise transformation environments
Comfortable discussing both business outcomes and technical architecture
Proven track record of driving QBRs, success planning, and value realization programs
Excellent communication and storytelling skills, able to translate AI capabilities into tangible business impact
A proactive, ownership-driven mindset and ability to operate in a fast-scaling organization
Preferred
Experience with conversational AI, automation, or low-code/no-code platforms
Exposure to MEDDPICC or similar sales frameworks
Familiarity with tools like Gainsight, Planhat, or HubSpot Service Hub
Company
Druid AI
Druid AI is an enterprise AI platform that builds and deploys AI agents and intelligent applications that automate business workflows.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$81.6MKey Investors
Cipio PartnersTQ VenturesGapMinder VC
2025-09-16Series C· $31M
2023-09-12Series B· $30M
2022-05-03Series A· $15M
Leadership Team
Joseph Kim
Chief Executive Officer
Andreea Plesea
COO
Recent News
TheRecursive.com
2026-01-24
2025-12-25
2025-12-02
Company data provided by crunchbase