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Dandy · 2 days ago

Customer Experience - Dental Lab Technician (Anterior Crown and Bridge)

United States

Full-time

Remote

Mid, Senior Level

$32/hr - $36/hr

5+ years exp

Dandy is transforming the dental industry through technology and innovation. They are seeking experienced Customer Experience Lab Technicians specializing in anterior crown and bridge to provide technical support and ensure quality outcomes for clinicians and their patients.

Artificial Intelligence (AI)CADDentalHealth CareIndustrial AutomationLogisticsManufacturingSoftware

Responsibilities

Collaborate on Treatment Plans: Partner with doctors in real-time to review and refine case designs, ensuring optimal aesthetic and functional patient outcomes. You will provide expert guidance on complex cases and build customer confidence in our digital tools

Provide Live Clinical Support: Communicate directly with clinicians via phone, chat, and video to troubleshoot issues, clarify workflows, and offer efficient and empathetic customer service

Facilitate Cross-Functional Communication: Act as a liaison between doctors and Dandy lab teams, translating clinical feedback into production outcomes

Qualification

Dental Design ExperienceCAD/CAM DesignDigital Dental WorkflowsCustomer-facing Lab ExperienceEmpathetic SupportVerbal CommunicationWritten CommunicationProblem-solving Skills

Required

At least 3 years of Dental Design Experience

5+ Years in a Dental Technician Role

3+ years of experience in CAD/CAM design (At least 1 year of 3Shape), including complex and high aesthetic Anterior Crown and Bridge cases

Deep understanding of digital dental workflows for your specialized product line, ie. anterior C&B

Technologically adept with the ability to learn and navigate dental design platforms quickly

Proven ability to build rapport with clinicians, offer empathetic support, and manage complex concerns with professionalism and care

Excellent verbal and written communication skills with the ability to translate clinical and technical feedback into actionable insights

Comfortable chatting live with doctors — whether it's over chat, phone, or video calls. You should feel confident jumping into real-time conversations, answering questions, and building trust quickly

Strong independent problem-solving skills and the ability to manage multiple complex conversations simultaneously

Desire to work in a fast-growing and rapidly changing fully-digital lab environment

Ability to meet tight deadlines while maintaining exceptional quality standards across every case