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Agoda · 1 day ago

Head of Collections (Global Function), Bangkok Based, Relocation Support Provided

Atlanta, GA

Full-time

Onsite

Director/Executive

15+ years exp

Agoda is a global travel platform that connects people to destinations and experiences. They are seeking a Head of Collections to lead the collections strategy and operations across multiple geographies, ensuring effective management of the complete revenue cycle and optimizing processes for financial discipline.

Air TransportationE-CommerceHotelTourismTravelTravel Accommodations

Growth Opportunities

Responsibilities

Define the collections strategy across all receivable collection flows

Own the cash-collection targets, DSO, write-off KPIs, and aging metrics

Develop a scalable operating model with in-house collections & external DCAs

Partner with senior finance and commercial leaders to align collections policies in line with business growth and risk appetite

Drive a digital, data-led collections approach ensuring all decisions and workflows are grounded in analytics and segmentation

Standardize and optimize collections workflows across regions, products, and systems

Establish proactive monitoring, automated dunning, and dispute-resolution processes

Drive process consistency and SLA adherence with outsourcing partners i.e. DCAs

Lead the roadmap for collections technology: CRM/Collections system, workflow engine, automation tools, and data platforms

Implement segmentation strategies, automated workflows, and predictive models in collaboration with Data, and Fintech teams

Implement dashboards, real-time exposure tracking, and performance analytics for proactive collections

Champion digital capabilities such as auto‐reminders, AI-based scoring, and robotic process automation (RPA)

Act as the senior interface with regional commercial leaders, finance controllers, accounting, treasury, and customer operations

Collaborate with product, payments, and legal teams to manage contract terms, collections clauses, settlement models, and recovery actions

Represent collections in governance forums as needed

Build, mentor, & develop a diverse global team of collections managers, analysts, and specialists

Foster a high-accountability, customer-centric, data-driven culture

Ensure knowledge sharing, consistent training, and unified global standards

Qualification

Global credit & collectionsStakeholder managementCollections strategyData analyticsCRM/collections platformsAccounting systemsTeam developmentCustomer-centric cultureLeadershipCommunication skills

Required

15+ years of experience in Collections in a global business; at least 5 years in a leadership role

Strong understanding of OTA or marketplace business models, including agency/merchant/prepaid flows

Proven track record of improving DSO, reducing aging, and strengthening cashflow predictability in high-transaction-volume environments

Experience managing multi-regional teams and BPO partners

Solid understanding of accounting, billing systems, payment reconciliation, and risk frameworks

Strong analytical, communication, and stakeholder-management skills

Preferred

Experience in travel, fintech, e-commerce, logistics, or other high-velocity receivables industries

Hands-on experience with CRM/collections platforms (e.g., High-Radius, Collection Hub, D365, Salesforce), billing engines, and data-visualization tools

Ability to thrive in fast-paced, rapidly evolving environments

Benefits

Relocation Support Provided

Company

Agoda

Glassdoor4.2

Agoda is a digital travel platform that provides access to hotels and holiday properties including flights. It is a sub-organization of Booking Holdings.

Founded in 2005

Singapore, Central Region, SGP

5001-10000 employees