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GE Aerospace · 1 month ago

HR Specialist - Learning Services

United States

Full-time

Remote

New Grad, Entry Level

GE Aerospace is a leading company in aviation services, and they are seeking a Learning Services Specialist to deliver support for learning programs and processes. The role involves managing service tickets, ensuring customer service excellence, and collaborating with various stakeholders to enhance learning operations.

AerospaceCommercialManufacturing

Responsibilities

Provides learning operations support and services. Ensures performance to established standards and performance metrics

Manages day to day support for learning related service tickets, processes, transactions, escalation and program/event support (including learning program enrollment, registration, learning pathways, transcripts, system navigation, problem escalation and general process and tool help)

With a focus to customer service, interacts directly with functional stakeholders, employees, learning professionals and people leaders to deliver efficient services and standard work

May participate in special projects

Learns and applies FLIGHT DECK principles in maintenance of functional standard work

Builds relationships with COE partners, customers and end users to understand their needs and how they can be fulfilled through functional services and processes

Qualification

Learning programs knowledgeCustomer service experienceAnalytical skillsProblem-solving skillsCommunication skillsAdditional languagesPlanningExecutionFluent in English