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USAA · 8 hours ago

Business Insurance Agent - Mid-level

San Antonio, TX

Full-time

Hybrid

Entry, Mid Level

$55K/yr - $98K/yr

2+ years exp

USAA is dedicated to empowering its members to achieve financial security through exceptional service and trusted advice. As a Business Insurance Agent, you will advise business owners on insurance and risk management while utilizing a full suite of Commercial Insurance Products to meet their unique needs.

BankingFinancial ServicesInsuranceVenture Capital

No H1B

Responsibilities

Utilizes a consultative approach to determine customer needs, build rapport, and provide solutions (composed of a la cart combinations of various products and services) based on current products and service offerings

Builds and maintains relationships between members and nonmembers and insurance carriers, exercising technical knowledge effectively and communicating solutions

Utilizes understanding of compliance and insurance standards and Agency Management Systems to limit agency Errors & Omissions (E&O) exposure through proper documentation

Classifies member’s and/or non-members business and provide accurate risk management and risk mitigation solutions while leveraging knowledge of B2B sales cycles for success

Facilitates account reviews, by leveraging the carrier renewal cycle, and understanding the members’ and nonmembers’ risk profile to provide consultative advice and appropriately address and mitigate the risk

Researches industry trends and evolving regulatory environment (state and national), improving understanding of important technical/financial issues

Utilizes advanced knowledge of Agency Management Systems/Customer Relations Management (CRM) & multiple carrier Platforms to operate comfortably at an advanced level to appropriately select product and carrier offerings

Leverages advanced knowledge of Carrier guidelines and processes to partner and negotiate with underwriters on endorsements, renewal questions, and remarkets for underwriting determination (approval or declination)

Leverages advanced understanding of calculating Insurance to Value (ITV) on a wide range of property types and structures including geographic differences and capture custom or unique features within the properties and provide appropriate details to determine accurate replacement values

Provides select account service for member’s and nonmember’s including policy changes, certificates, endorsements, renewals, non-renewals and remarkets, cancellations, reinstatements, and record updates within agency systems

Facilitates initial acquisition of Affluent members, nonmembers, and business owners by gaining an understanding of the members and nonmembers’ risk profile by providing a concierge, white glove, single point of contact service level for members and nonmembers with complex accounts and unique needs

May work with underwriters on complex accounts across management lines and Excess and Surplus for renewals, endorsements, and remarketing

Facilitates multi-tiered account reviews, by leveraging the carrier renewal cycle, and understanding the members’ and nonmembers risk profile to provide consultative advice and appropriately address and mitigate the risk

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Qualification

Insurance sales experiencePropertyCasualty licenseCommercial Insurance knowledgeAgency Management SystemsHigh Net Worth experienceB2B sales cyclesSalesforce experienceCustomer service skillsCall center experienceCommunication skills

Required

High School Diploma OR General Equivalency Diploma

2 years of insurance sales and service experience to include 1 year of experience working in a High Value insurance agency, Commercial Insurance agency or broker setting

Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days

High Net Worth/Private Client Experience and ability to handle sensitive information

Excellent communication and customer service skills