Johnson Controls · 1 month ago
HVAC Truck Based Customer Support Coordinator
Hauppauge-New York-United States of America
Full-time
Onsite
Entry, Mid Level
$22.12/hr - $27.40/hr
2+ years expJohnson Controls is dedicated to creating purposeful solutions that propel the world forward. The HVAC Truck Based Customer Support Coordinator will manage customer service requests, coordinate technician schedules, and ensure timely completion of services while maintaining communication with customers and technicians.
Industrial EngineeringPhysical SecuritySmart Building
Responsibilities
Receives customer requests for unscheduled or scheduled service
Coordinates labor scheduling to align technician to the appropriate customer and service need
Communicates the action plan and services to be provided directly to the customer
Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed
Answers any customer inquiries and resolves or escalates customer issues, as appropriate
Debrief activities daily
Ensures Technicians are provided daily schedules. Maintains consistent communication with assigned Technicians. Follows up on activities to ensure completion in an established timeframe
Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen
Scheduled Service Visits – on time
Parts ordering/PO creation support
Start-up support
Customer PO confirmation
WIP Management
Auto SR quotes
Reconcile exceptions (SIR and AP)
Attend weekly planning/scheduling meeting
Service + rewards
Assist with monitoring of time and expense reporting submission
Review and correct unassociated time for timesheets for technicians
Other duties and administrative activities as assigned
Qualification
Required
High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling
Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills
Must have strong interpersonal skills to effectively communicate with both internal and external clients
Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence
Able to prioritize work activities based upon financial impact to desired business goals
Able to influence diverse teams to accomplish tasks/goals
Prior Dispatch experience
Preferred
Associates degree preferred
Experience and/or basic project accounting or costing principals is desired
Benefits
Competitive Starting Pay
Paid Training
Tuition reimbursement
Global Advancement Opportunities
Company Vehicle (as applicable)
Referral Bonuses
Comprehensive Benefits
Medical/Dental/Vision insurance
Health Savings Account (HSA)
Life Insurance
401(k) savings plan with company match
Short-Term and Long-Term Disability
Employee Assistance Program
Wellness Program
And More!
Company
Johnson Controls
Johnson Controls offers smart buildings that create safe, healthy, and sustainable environments.
10001+ employees
H1B Sponsorship
Johnson Controls has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (61)
2024 (57)
2023 (80)
2022 (95)
2021 (81)
2020 (93)
Funding
Current Stage
Public CompanyTotal Funding
$1.6BKey Investors
US Department of Energy
2024-12-05Post Ipo Debt· $250M
2024-12-04Post Ipo Debt· $525.61M
2024-05-20Post Ipo Equity· $90M
Leadership Team
Joakim Weidemanis
Chief Executive Officer
Marc Vandiepenbeeck
Executive Vice President and Chief Financial Officer
Recent News
2026-01-08
2026-01-07
2026-01-07
Company data provided by crunchbase