Building Service 32BJ Benefit Funds · 2 months ago
Member Services Representative - Bilingual Spanish (Reg Hours)
New York, NY, US
Full-time
Onsite
New Grad, Entry Level
$55K/yr - $55K/yrBuilding Service 32BJ Benefit Funds is seeking mission-driven Benefit Specialists (Member Services Representatives) to assist participants with information regarding the benefits offered by the Fund. The role involves providing customer service, resolving eligibility and benefit issues, and managing inquiries through various systems.
EducationNon ProfitTraining
Responsibilities
Collecting and analyzing data/information to resolve a problem in real time, at high volume standards
Provide customer service to participants to resolve eligibility or Fund benefit issues
Displayed proficiency in all processing systems: eligibility process, Health benefits and system, COOL/V3/DYNAMICS system, CRM/WF and vendor systems
Displayed proficiency in all Funds (Health, Pension, Legal, SRSP, Shortman)
Handling of inquiries through vendors, Medical, Optical, Pharmacy, Dental and Employee Assistance
Follow workflows to resolve participant questions
Representatives analyze and interpret customer phone and written correspondence
Ongoing management of own inventory of work accumulated through Participant interactions/inquiries. These inquiries will involve customer complaints or inquiries on eligibility, enrollment, benefits and claims, and Pension related issues
Operating computers with multiple information screens to research and resolve customer inquiries on line
Representatives ensure that all processing meets or exceeds MSR Quality measurement objective and performance standards, including, but not limited to, handling and documentation
Ability to effectively communicate to Participants
Perform any other relevant, related or pertinent work or duties as requested or assigned
Qualification
Required
High School diploma
Strong computer skills
Detailed knowledge of benefits as displayed in training and determined through subject matter exams utilizing OneView, vendor systems, COOL/V3/DYNAMICS and CRM processing system
Ability to prioritize work and meet deadlines
A demonstrated capability to manipulate and use multiple software programs and macros simultaneously including Excel, Microsoft Word, Windows and Outlook applications
Strong analytical, problem solving and decision-making skills
Excellent organizational and prioritizing skills
Strong ability to multitask
Strong oral and written interpersonal skills
Demonstrated customer service orientation
Ability to effectively operate in fast-paced work environment
Excellent listening skills
Detail oriented with excellent organization and communication skills
Experience working directly with customers
Above average reasoning ability
Candidate must be free of any disciplinary actions
Preferred
Some college preferred
Health Care, Employee Benefits and/or Customer Service experience are strongly preferred
Fluent in multiple languages is a plus, but not required
Benefits
Comprehensive Health Package including medical, dental & vision coverage with no employee contribution to the premium for a family plan
Pension Benefit that includes monthly employer contributions
Retirement Benefit that includes 3% 401K employer contributions
Professional Coverage/Reimbursement includes Tuition Reimbursement Program
Paid Time Off including vacation, personal, and sick days
Federal Paid Holidays – Up to 11 days off with pay
Company
Building Service 32BJ Benefit Funds
The Building Service 32BJ Benefit Funds is the umbrella organization responsible for administering benefits, including Health, Pension, Retirement Savings, Training and Legal Services benefits to over 100,000 SEIU 32BJ members.
Founded in 2015
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Anna McQuere
Assistant Director of Clinical Partnerships
Sabrina Benteftifa
Clinical Partnerships Manager
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