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DeepHealth · 2 months ago

Customer Success Manager - US Only

United States

Full-time

Remote

Entry, Mid Level

$120K/yr - $135K/yr

2+ years exp

DeepHealth is focused on improving patient care through its products and services. The Customer Success Manager will ensure customers achieve success and satisfaction, providing support and guidance while acting as a liaison between customers and internal teams.

Machine LearningMedicalSoftware

No H1B

Responsibilities

Build and maintain strong relationships with key stakeholders within customer organizations

Regularly engage with customers to understand their challenges, goals, and ensure satisfaction

Presents solutions that meet customer objectives

Provides prospect/client guidance through short- and long-term strategic planning; continuously being mindful of where we may make a contribution to the client’s long-term business success

Develop a deep understanding of the company's product/service offerings. Use this expertise to provide guidance, best practices, and recommendations to customers

Act as the voice of the customer within the company. Advocate for customer needs, communicate feedback to relevant internal teams, and work towards solutions that address customer concerns

Proactively identify opportunities for upselling or cross-selling based on the customer's needs and usage patterns. Aim to increase customer retention and expansion of services. Identifies at-risk client relationships and leads the team to correcting any identified issues

Address customer concerns and issues effectively and efficiently. Coordinate with internal teams to provide timely resolutions

Utilize customer data, product adoption data, lifecycle stage and feedback to derive insights, identify trends, and suggest improvements to enhance the customer experience

Manages and documents Quarterly Business Review process and scheduled meetings with customers

Serve as a communication interface between the client, the sales team, services teams, and any other internal division involved with the accounts under your responsibility

Qualification

Customer Success ManagementHealthcare ExperienceCRM Software ProficiencyData AnalysisRelationship ManagementProblem-SolvingCommunication SkillsTime ManagementTeamworkAttention to Detail

Required

2+ years of experience in a CSM role, especially in an MSP environment, technology, or a health care setting

Bachelor's degree in Healthcare, Business Administration, and/or Marketing and/or a related field medical/pharma/science field (or equivalent level of practical technical experience in radiology)

Proven experience in a customer-facing role, preferably in Customer Success, Account Management, or Sales

Excellent communication and interpersonal skills

Strong problem-solving abilities and a customer-centric approach

Proficiency in CRM and/or CSM software and data analysis tools

Ability to multitask, prioritize, and manage time effectively

A minimum of 3 years working experience as a radiographer/application specialist/MRI specialist or mammographer within a clinical setting

Strong relationship-building skills

Strong attention to detail

Ability to work independently (home office) and as a team player

Proven ability to build and maintain influential customer relationships

Superb verbal and written presentation and communication skills

Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit

Time Management: Plans how to achieve key priorities weekly; Reviews results of time plans weekly; Schedules time realistically; Achieves key priorities daily; Balances personal and professional objectives

Ability to travel national incidentally internationally