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Curantis Home Care · 1 month ago

Professional Office Administrator/Manager Needed Immediately

York, PA

Full-time

Onsite

Mid, Senior Level

Curantis Home Care is seeking an Office Administrator/Manager to serve as the operational backbone of their organization. This role requires a highly independent professional who can manage daily operations, caregiver scheduling, and client communication while ensuring the agency runs smoothly and effectively.

Responsibilities

Manage daily caregiver schedules, shift coverage, and call-offs

Proactively identify and resolve coverage gaps before they impact client care

Communicate schedule changes clearly and professionally to caregivers and clients

Maintain accurate schedules within the agency’s software system

Serve as the primary point of contact for caregivers regarding scheduling and routine operational matters

Respond promptly and professionally to caregiver inquiries via phone, text, and email

Escalate serious issues (attendance, conduct, care concerns) to leadership as needed

Support onboarding processes, including orientation coordination and documentation tracking

Act as the main office contact for clients and families for day-to-day updates

Provide timely, calm, and solution-focused responses to client and family inquiries

Identify potential service concerns early and escalate appropriately

Maintain professionalism, empathy, and discretion at all times

Track and maintain caregiver credentials, clearances, and required documentation

Assist with audits, record reviews, and compliance-related tasks

Coordinate intake paperwork and internal documentation for new clients and caregivers

Ensure internal systems and files are accurate and up to date

Maintain appointment scheduling for CEO

Work closely with outsourced billing and payroll providers

Review timesheets for accuracy and completeness before submission

Flag discrepancies, missed punches, or potential payroll issues

Takes initiative without waiting for direction

Is comfortable making decisions within established guidelines

Anticipates problems and addresses them proactively

Manages ambiguity and shifting priorities without becoming overwhelmed

Uses sound judgment in day-to-day operational matters

Clearly understands when to act independently and when escalation is required

Qualification

Healthcare administrationScheduling systemsProblem-solvingOrganizational skillsCommunication abilitiesTime-management skillsCompassionateConfident communicatorSelf-motivatedDetail-oriented