CitiXsys - iVend Retail · 1 month ago
Consulting Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years expCitiXsys is a company focused on retail technology solutions, and they are seeking a Consulting Manager to act as a strategic liaison between the company, its channel partners, and end customers. The role involves overseeing pre- and post-sales activities, ensuring partner readiness, and driving successful project outcomes to enhance customer satisfaction.
Enterprise Resource Planning (ERP)Management ConsultingRetailSoftware
Responsibilities
Act as the primary functional and technical contact for channel partners and direct customers within the assigned region
Provide pre-sales support, including product demonstrations, solution alignment, and assistance with customer requirements gathering
Lead and manage end-to-end project implementations, ensuring delivery of all related documentation such as project plans, blueprints, gap-fit analyses, test cases, and sign-offs
Enable and support partners through recurring training webinars, on-demand e-learning content, and knowledge-sharing forums
Promote and monitor certification compliance among partners, as outlined in partnership agreements
Identify and pursue upsell and cross-sell opportunities within the existing customer base
Maintain accurate project records and updates in the CitiXsys Project Management System
Collaborate with the Product Development team to stay up to date on new features, and communicate product enhancements to partners
Support the sales process by contributing to RFP responses and presenting compelling value propositions
Create and maintain knowledge base articles and internal resources based on partner and customer queries
Represent CitiXsys at industry events, partner meetings, trade shows, and product seminars
Qualification
Required
Minimum of 10 years of experience in pre-sales, functional consulting, or implementation, preferably within the retail technology domain
Strong understanding of retail operations, customer journeys, and challenges faced by modern retailers
Demonstrated ability to align technology solutions with business goals
Exceptional collaboration skills, with the ability to work effectively across cross-functional teams
Proven track record managing complex enterprise implementations and multi-stakeholder engagements
Excellent verbal and written communication skills, with experience in delivering engaging presentations and high-quality documentation
Experience delivering training to partners and/or customers, both virtually and in person
Bachelor's degree in Business, Information Technology, or a related field from a recognized institution
Willingness to travel up to 25–40% of the time, depending on regional demands
Preferred
Certifications in sales enablement, consulting frameworks, or enterprise solutions (e.g., PMP, ITIL, or similar) are advantageous
Company
CitiXsys - iVend Retail
iVend Retail by CitiXsys delivers Enterprise Retail Management Solutions on Cloud.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$120MKey Investors
Goldman Sachs Merchant Banking DivisionHousatonic Partners
2020-09-24Series Unknown· $15M
2019-11-07Series C· $60M
2018-10-30Series B· $20M
Leadership Team
Pankaj Mathur
Chief Operating Officer
Manish Chaturvedi
Vice President
Company data provided by crunchbase