Tile and Stone Depot ยท 1 month ago
Front Desk Liason
Paterson, NJ
Full-time
Onsite
New Grad, Entry LevelTile and Stone Depot is a company that specializes in tile and stone products. They are seeking a Front Desk Liaison who will serve as the first point of contact for customers and support daily operations in the showroom and warehouse.
Retail
Responsibilities
Greet customers and visitors promptly and professionally
Direct customers to appropriate sales staff or showroom areas
Answer phone calls, take messages, and route calls to the correct departments
Provide general product and service information when needed
Maintain a clean and welcoming front desk and showroom entrance
Assist with checking in customers picking up tile orders
Verify order numbers, IDs, and paperwork before coordinating with warehouse staff
Enter basic customer information or updates into the systems
Support sales staff with printing invoices and pick-lists
Communicate with warehouse team regarding order status, loading times, and customer wait times
Notify customers when orders are ready for pickup
Ensure all company policies are followed by visitors and customers (e.g., safety protocols, no-children policy if applicable)
Handle customer concerns or complaints politely and escalate to management when needed
Maintain professionalism in appearance, communication, and customer interaction
Qualification
Required
Strong communication and organizational skills
Ability to multitask in a busy showroom/warehouse setting
Comfortable using basic computer programs (POS, CRM, email, printer/scanner)
Friendly, reliable, and team-oriented
Ability to stand for long periods during peak hours
Comfortable working in a showroom connected to an active warehouse
Preferred
Prior front desk, customer service, or office experience preferred
Bilingual (English/Spanish) is a plus for warehouse/showroom environments
Benefits
Bonus based on performance
Paid time off
Company
Tile and Stone Depot
We are a closeout tile and marble warehouse.
Founded in 2016
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase