Argon Agency ยท 1 month ago
Marketing Client Success Coordinator
West Palm Beach, FL
Full-time
Onsite
New Grad, Entry LevelArgon Agency is seeking a Marketing Client Success Coordinator responsible for ensuring smooth communication and coordination between clients and internal teams. The role involves note-taking during client meetings, delegating tasks, following up on task completion, and gathering information to meet client needs efficiently.
AdvertisingBrand MarketingBusiness DevelopmentDigital Marketing
Responsibilities
Attend client meetings (virtual and in-person) to take comprehensive and structured notes
Summarize key points, action items, and follow-ups from meetings in an organized manner
Ensure all notes are stored and shared with relevant stakeholders for reference and accountability
Assign tasks to internal team members based on client requests and project priorities
Provide clear instructions and deadlines to ensure tasks are completed efficiently
Track task progress using project management tools (e.g., Monday.com, Asana, Trello, or Slack)
Regularly check in on the progress of assigned tasks, ensuring deadlines are met
Follow up with team members to ensure outstanding tasks are completed on time
Communicate any delays or issues to clients and internal teams, offering solutions when necessary
Serve as the primary point of contact for clients regarding updates, questions, or additional information needed
Collect necessary documents, feedback, or approvals from clients to facilitate project completion
Ensure clients are informed about progress, upcoming steps, and any required actions on their part
Maintain detailed records of client interactions, outstanding tasks, and completed work
Identify trends or recurring client issues and propose process improvements to enhance efficiency
Provide reports on task completion, client satisfaction, and potential areas for service enhancement
Qualification
Required
Strong organizational skills with an ability to manage multiple tasks and deadlines
Understanding of marketing terminology, tasks and what job role to delegate appropriate tasks to
Understanding of workflow automation and task management best practices
Excellent written and verbal communication for clear documentation and client interaction
Background in customer service, administration, or operations
Proficiency in project management tools such as hubstaff and monday
Experience in CRM tools (e.g., Hubstaff, Salesforce)
Experience with G-Suite (Google Drive, Sheets, Docs, Calendar, Gmail)
Detail-oriented with a keen ability to track and follow up on various tasks
Problem-solving mindset to proactively address and resolve issues
Experience in client-facing roles, such as customer success, account management, or project coordination
Benefits
Opportunity for advancement
Paid time off
Training & development
Wellness resources
Company
Argon Agency
Argon Agency is a digital marketing agency that offers branding and business development services.
Founded in 2020
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Logan Rae
Management
Company data provided by crunchbase