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Gridmatic · 4 weeks ago

Senior Analyst, Retail Operations

Texas, United States

Full-time

Onsite

Mid, Senior Level

$90K/yr - $140K/yr

4+ years exp

Gridmatic Inc is a high-growth startup focused on accelerating the clean energy transition through AI applications in power markets. The Senior Analyst in Retail Operations will be responsible for key operational functions such as billing, enrollment, regulatory compliance, and customer support, while driving accuracy and efficiency across the retail energy lifecycle.

Artificial Intelligence (AI)Clean EnergyEnergy

Responsibilities

Oversee the timely and accurate generation of customer invoices

Monitor and resolve billing exceptions and discrepancies

Partner with internal teams to improve billing accuracy and automation

Ensure all commercial customers are enrolled accurately and on schedule

Manage enrollment exceptions and troubleshoot issues as they arise

Collaborate with IT and third-party vendors to enhance and automate enrollment systems

Monitor and interpret regulations across ERCOT, PJM, and other U.S. power markets

Ensure in compliance with market rules and commission guidelines (FERC, PUC, State, and utilities) and prepare data and assist with regulatory filings, audits, and reports

Partner with legal, compliance, and operations teams to assess and manage regulatory risk

Track and report on commission structures, performance, and exceptions

Address broker inquiries professionally and efficiently

Develop tools and reporting processes to automate and optimize commission workflows

Respond to customer inquiries and issues with clarity, professionalism, and urgency

Ensure seamless coordination between operations, billing, and support teams

Analyze operational and financial data to identify trends, gaps, and opportunities

Develop dashboards and predictive models using SQL, Python, Tableau, and Power BI

Support business decisions with clear, concise reports and visualizations

Collaborate with cross-functional teams to improve tools, systems, and workflows

Contribute to special projects including workflow scaling and new service rollouts

Drive operational improvements to support customer satisfaction and company growth

Qualification

Data AnalyticsSQLPythonPower BIU.S. power marketsBilling systemsMicrosoft PowerPointMicrosoft ExcelCommunication skillsProblem-solving skillsTeam collaboration