Tech/Customer Support Specialist jobs in United States
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XPPen · 1 month ago

Tech/Customer Support Specialist

positionChino Hills, CA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

XPPen is seeking a Tech/Customer Support Specialist to join their team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide solutions to ensure a great customer service experience.

Consumer Electronics

Responsibilities

Receive a high volume of inbound calls and emails
Respond to customer inquiries via email, live chat, and phone
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Attend trainings to maintain up-to-date skills and knowledge
Assist with proofreading and reviewing written content, such as website pages, manuals, and other documents
Provide technical support for XP-Pen, UGEE, and Xencelabs products

Qualification

Customer management softwareTechnical supportActive listeningVerbal communicationAdditional languagesDrawing tabletTime managementOrganizational skills

Required

High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively

Preferred

Candidates Who Live Near The Company Are Preferred
The ability to communicate in additional languages (besides English) is a strong advantage
Having experience with a drawing tablet is a plus

Benefits

401(k)
Flexible schedule
Health insurance
Paid time off
Competitive Compensation
Paid Time Off
Career Growth Opportunities
Limited Medicare Insurance

Company

XPPen

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Originated from 2005, XPPen is now one of the top brands under HANVON UGEE, integrated with digital drawing products, content and service as a globally notable digital brand of digital art innovation.
location
Chino Hills, California, US
people-size201-500 employees
web-link
https://www.xp-pen.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Brian Finifter
Director of Business Sales and Partnerships
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Company data provided by crunchbase