RELX · 1 month ago
Customer Success Consultant- State Net
United States
Full-time
Remote
Mid Level
$53K/yr - $88K/yr
3+ years expRELX is a global provider of information-based analytics and decision tools for professional and business customers. The State Net Solutions Consultant serves as a frontline customer-support expert, partnering with clients’ government relations and compliance teams to help them achieve their strategic objectives and drive customer satisfaction, retention, and revenue growth.
AnalyticsBusiness Information SystemsConsultingInformation ServicesInformation TechnologyInsuranceRisk Management
Responsibilities
Providing frontline customer support for State Net products, handling both reactive inquiries and proactive outreach and training
Partnering with the Client Manager to plan and conduct regular business reviews with clients
Understanding, analyzing, and documenting client-specific needs, workflows, and objectives
Identifying upsell and cross-sell opportunities and collaborate with the Client Manager to advance them
Creating and maintaining account-level usage plans; monitor client engagement and adjust strategies to ensure active, effective product use
Proactively sharing customer insights and feedback with internal teams, especially regarding product performance, gaps, or enhancement opportunities
Guiding clients in navigating legislative and regulatory processes
Develop a deep understanding of client organizations to recommend appropriate solutions and product configurations
Demonstrating comprehensive knowledge of the State Net value proposition and competitive landscape to effectively differentiate the offering
Delivering product demonstrations, online training sessions, webinars, and phone-based training
Utilizing all required tools, systems, processes, sales metrics, and reporting platforms
Meeting or exceeding sales goals, usage objectives, and other performance targets
Qualification
Required
Have 3+ years of proven sales, customer success, or training experience
Have a Bachelor's degree/equivalent experience
Show great verbal and written communication skills
Have excellent organizational skills and attention to detail
Be able to collaborate effectively across teams
Have the ability to build strong internal and external relationships
Have the ability to travel to customers for onsite trainings and meetings (about 10% of time)
Benefits
Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
Company
RELX
RELX is a provider of information-based analytics for professional and business customs.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1994-10-14IPO
Leadership Team
Asim Fareeduddin
Head of Internal Audit & Assurance
Aurobindo Sundaram
CISO (Head of Information Assurance & Data Protection)
Recent News
2026-01-23
2025-12-16
MarketScreener
2025-12-05
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