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CFS · 1 day ago

Collections Manager

Pittsburgh, PA

Full-time

Hybrid

Mid, Senior Level

$100K/yr - $125K/yr

5+ years exp

CFS is a well-established professional services organization seeking an experienced Collections Manager to lead its accounts receivable function and strengthen overall cashflow performance. The role involves overseeing collections operations, collaborating with internal teams and clients, and driving improvements in billing follow-up and receivable management.

Human ResourcesStaffing Agency

Growth Opportunities

Responsibilities

Oversee the full collections cycle, ensuring timely follow-up on outstanding invoices and maintaining healthy aging schedules

Collaborate with internal stakeholders—including finance leadership and service teams—to address billing issues, clarify account details, and support accurate invoicing

Communicate directly with clients to resolve payment discrepancies, negotiate arrangements when needed, and maintain positive professional relationships

The Collections Manager will monitor receivable trends and develop action plans for accounts requiring special attention or escalation

Prepare regular summaries and reports for leadership outlining aging balances, collection progress, trends, and areas of concern

Recommend adjustments, write-offs, or payment plan structures based on account status and organizational policies

Ensure consistent adherence to internal billing procedures, industry guidelines, and applicable laws related to collections and credit practices

Work closely with the billing, client intake, and finance teams to improve processes and streamline communication between departments

The Collections Manager will oversee daily cash application activities, including reviewing unidentified payments and ensuring accurate posting to client accounts

Maintain collection system functionality, troubleshoot issues within receivables platforms, and partner with IT to enhance reporting tools

Assign work, support daily tasks within the collections team, and ensure high-quality communication with internal and external partners

Assist with audit requests, monthly closing schedules, and other financial reporting needs by supplying accurate receivable data

Qualification

Collections managementAccounts receivableBilling structuresMicrosoft OfficeCommunication skills

Required

Oversee the full collections cycle, ensuring timely follow-up on outstanding invoices and maintaining healthy aging schedules

Collaborate with internal stakeholders—including finance leadership and service teams—to address billing issues, clarify account details, and support accurate invoicing

Communicate directly with clients to resolve payment discrepancies, negotiate arrangements when needed, and maintain positive professional relationships

Monitor receivable trends and develop action plans for accounts requiring special attention or escalation

Prepare regular summaries and reports for leadership outlining aging balances, collection progress, trends, and areas of concern

Recommend adjustments, write-offs, or payment plan structures based on account status and organizational policies

Ensure consistent adherence to internal billing procedures, industry guidelines, and applicable laws related to collections and credit practices

Work closely with the billing, client intake, and finance teams to improve processes and streamline communication between departments

Oversee daily cash application activities, including reviewing unidentified payments and ensuring accurate posting to client accounts

Maintain collection system functionality, troubleshoot issues within receivables platforms, and partner with IT to enhance reporting tools

Assign work, support daily tasks within the collections team, and ensure high-quality communication with internal and external partners

Assist with audit requests, monthly closing schedules, and other financial reporting needs by supplying accurate receivable data

Preferred

Bachelor's degree in Accounting, Finance, Business, or a related field

Minimum of 5 years of experience managing collections or accounts receivable, ideally within a professional services environment

Strong understanding of billing structures, payment terms, and receivable workflows; experience with alternative fee arrangements or retainers is a plus

Proficiency with Microsoft Office and accounts receivable or billing systems (experience with platforms like Elite/3E or ARCS helpful but not required)

Excellent communication skills, both written and verbal, with the ability to navigate sensitive conversations professionally