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Forward Air Corporation · 1 month ago

Director, Operations - Contract Logistics

3200 OLYMPUS BOULEVARD, Dallas, TX, 75019, US

Full-time

Onsite

Director/Executive

Forward Air Corporation is looking for a Director of Operations in Contract Logistics to ensure optimal service delivery and client satisfaction. This role involves driving service excellence, profitability, and business planning while collaborating with internal teams and engaging with customers to meet their operational needs.

LogisticsService IndustryTransportation

Responsibilities

Establish and execute operations plans that deliver on customer Key Performance Indicators (KPIs) and business plan objectives

Implement operational best practices and lean principles across the customer’s operations

Implement continuous improvement tools and processes, and develop a continuous improvement culture

Establish Standard Work Instructions and drive safety and process discipline across the operation

Lead customer interactions and ensure alignment in customer expectations and operational capacity

Engage and collaborate with Commercial teams (Sales and Account Management) for escalations, contract discussions, etc

Plan and execute complex operational startups, including service expansions and systems transitions

Participate in defining key performance indicators (KPIs) and cost-to-serve models for assigned account(s)

Collaborate with IT, Sales, Finance, HR, and Procurement teams to deliver on operations and business plan objectives

Work closely with executive leadership, providing industry, customer, and operations insights that support business growth

Develop the leaders and teammates within your organization; establish clear goals for all employees and utilize organizational performance processes and tools to guide feedback and coaching

All other duties as assigned to meet evolving business needs

Qualification

Operations leadershipLogistics operations expertiseLean methodologiesWarehouse Management SystemsAnalytical skillsTechnical proficiencyCommunication skillsInterpersonal skillsProblem-solving skills

Required

High School Diploma or General Education Development (GED)/equivalent required

Proven experience in an operations leadership role within a contract logistics setting

Expert knowledge of logistics operations, industry trends, and best practices

Experience with implementing and optimizing Distribution Center (DC) processes and technologies

Demonstrated ability to lead and inspire cross-functional teams

Proficient in lean methodologies and tools

Proficiency in Warehouse Management Systems

Strong analytical and problem-solving skills; proficient leveraging data to inform decisions and develop solutions

Excellent communication and interpersonal skills; able to quickly establish trust and communicate complex concepts across diverse audiences

Demonstrated discretion and confidentiality in handling and protecting sensitive information

Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)

Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings/events