REGAL · 1 month ago
AI Forward Deployed Engineer
New York, NY
Full-time
Onsite
Mid Level
$135K/yr - $180K/yr
3+ years expRegal is an AI Agent Platform that transforms customer communications with AI Agents. The AI Forward Deployed Engineer will manage customer onboarding journeys, ensuring successful deployment of AI Agents in their contact centers, while collaborating with various stakeholders to meet strategic objectives.
Artificial Intelligence (AI)Enterprise SoftwareGenerative AIMarketing AutomationSales AutomationSMSSoftware
Responsibilities
Drive a 14-Day Launch: Treat each customer’s onboarding like a mini product development cycle. Within two weeks, you’ll deliver a polished, AI Agent that’s integrated to the customer’s current systems and workflows, and move the customer’s needle on key business metrics
Own the Product Vision (Per Deployment): Collaborate with customers to understand their goals, success criteria, and operational context. Then, translate these insights into a clear, measurable deployment plan that aligns Regal’s capabilities with their strategic objectives
Architect Technical Integrations: Work hands-on with APIs, webhooks, and databases to seamlessly integrate Regal into the customer’s existing systems. Your technical expertise ensures data flows smoothly and securely, setting the foundation for a scalable AI agent experience
Shape Conversational Experiences: Work internally with Regal AI Product Specialists to guide the creation and refinement of voice prompts and AI agent settings to achieve the conversational quality that is Regal’s signature and that meets your customer’s compliance requirements and business objectives. Help QA test and validate that the AI Agent achieves the standards required to be successful
Measure, Iterate, and Adapt: Set up Reports that measure the performance of AI Agents; work with customers to iterate their post-call AI analysis prompts or disposition prompts to get the most accurate data out of AI Agents. Develop a roadmap of A/B tests to continuously improve AI Agent performance
Stakeholder Management: Provide weekly status updates, manage timelines, and communicate proactively with both internal and external stakeholders. Mitigate risks, reprioritize as needed, and keep everyone aligned around the deployment roadmap
Unlock Future Value: As customers gain confidence, surface new use cases and features that can drive ongoing value. Use your product and commercial mindset to spot expansion opportunities and ensure each deployment isn’t just a one-off success, but the start of a long-term partnership
Travel: You should expect to travel 1 week per month. When launching a new customer, you’ll travel to their office (if they are in person), and periodically thereafter to meet with execs
Qualification
Required
3+ years in a technical customer-facing role (e.g., Solutions Engineer, Implementation Consultant) or have PM experience in a tech environment
Comfortable working with APIs
Writing a bit of middleware code when needed
Framing product features for executives
Excels at synthesizing business needs, user experience considerations, and platform constraints into a cohesive product vision
Outstanding communication skills
Accountable for the success of each deployment
Curiosity for AI & Voice
Eager to learn more and push the envelope on what's possible
Commercially-minded and want to win
Thrives in fast-paced, ambiguous environments
Ability to travel on a monthly basis
Benefits
Medical, Dental, and Vision plans - 80% covered by the company
Flexible PTO & 11 paid holidays/year
Subsidized ClassPass membership
401k Plan
Paid parental leave
Pre-tax commuter benefits
In-office breakfast and snacks daily
Happy hours, team outings, & annual off-sites
Complete laptop workstation
& more to come!
Company
REGAL
Regal is the AI Agent Platform. Transform your customer communications with AI Agents that are personalized to your company and customers.
51-200 employees
H1B Sponsorship
REGAL has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (4)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$82.1MKey Investors
Emergence Capital
2024-10-30Series Unknown· $40M
2022-09-07Series A· $38.5M
2021-01-01Seed· $3.6M
Leadership Team
Alex Levin
Co-Founder & CEO
Rebecca Greene
Co-Founder
Recent News
2025-12-09
2025-11-19
2025-11-19
Company data provided by crunchbase