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The Marketing Cloud · 4 days ago

Service Desk Engineer

United States

Full-time

Remote

Entry Level

$50K/yr - $50K/yr

2+ years exp

Stagwell is a company that empowers creative leaders to deliver innovative ideas for ambitious clients. The Service Desk Engineer will provide technical assistance and support related to hardware, software, SaaS services, and network issues for employees and agencies worldwide.

Computer Software

H1B Sponsor Likely

Responsibilities

Serve as the first point of contact for Stagwell employees seeking technical assistance via FreshService in a timely manner and in line with SLAs

Troubleshoot and escalate incidents to line manager and the 3rd line teams

Work alongside our Systems Engineer, Network Operations, and Information Security teams to ensure that our policies and guidelines are always followed

Provide remote technical assistance for issues related to computers, software, and SaaS

Build and maintain the IT Knowledgebase

Qualification

Technical support experienceApple hardware supportWindows hardware supportSaaS services supportCustomer service attitudeCommitment to qualitySense of urgencyCertifications preferredCommunication skillsCollaborative attitudeAttention to detail

Required

Minimum of two (2) years prior experience with providing technical support in a large corporate environment

Ability to provide quality technical support, attention to detail, and a positive customer service attitude

Good communication skills

A collaborative attitude

Strong attention to detail along with a commitment to quality and confidentiality

A sense of urgency and a commitment to timely completion of projects

Preferred

Certifications and continuing education preferred

Benefits

Medical, dental and vision coverage

Generous PTO plan

401k program

Comprehensive family planning benefits (including paid parental leave)

Tuition reimbursement

Pre-tax commuter benefits

Company

The Marketing Cloud

Accelerate your marketing vision with a suite of tools designed to drive impact across research, communications, creative, and media.

Founded in 2020

New York, New York, USA

501-1000 employees

https://www.stagwellmarketingcloud.com

H1B Sponsorship

The Marketing Cloud has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (2)

2023 (2)