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Safeguard Properties · 1 week ago

Principal Business Systems Analyst

Greater Cleveland

Full-time

Onsite

Lead/Staff

$120K/yr - $150K/yr

Safeguard Properties is seeking a Principal Business Systems Analyst to evaluate and redesign operational systems within their Technology Service Delivery and IT Operations. This role focuses on identifying misalignments and optimizing processes to enhance efficiency and service delivery in the technology lifecycle.

Real Estate

Responsibilities

IT Process Deep-Dive Analysis: Independently assess existing workflows across core IT domains (e.g., Application Support, Infrastructure Provisioning, ITSM, and Technology Procurement), mapping current-state processes end-to-end to identify handoffs, latency, compliance gaps, and critical bottlenecks

Root Cause Analysis & Deficit Definition: Conduct structured interviews with IT Engineering, Operations teams, Business Systems owners, and external technology vendors to validate assumptions and spot inconsistencies between stated objectives, measured performance (SLAs/OLAs), and actual delivery behavior

Metrics & KPI Rationalization: Evaluate existing Key Performance Indicators (KPIs), metrics, and reporting within the IT organization. Define the critical measurements that accurately reflect the health of our services and systems, distinguishing useful signal from measurement noise

IT Systems & Tooling Evaluation: Analyze the effectiveness and integration points of major technology platforms (e.g., ERP, CRM, ITSM, Monitoring tools). Evaluate how technology policies and business incentives are enforced (or corrupted) by the architecture and configuration of these systems

Vendor and Service Optimization: Act as the objective, credible analyst for evaluating the performance of external technology vendors and contractors, using factual data and process analysis to drive service level improvements and optimize costs

Strategic Recommendation & Roadmapping: Develop structured, data-backed recommendations that propose specific changes—including elimination, replacement, or redesign—to IT processes, organizational structure, or core supporting technology

Executive Communication: Deliver findings and logical roadmaps in a calm, factual, and organized manner to VP and CIO-level executives, ensuring transparency on where system failures originate and how they can be systematically fixed

Qualification

IT Process AnalysisRoot Cause AnalysisMetrics & KPI EvaluationVendor Performance EvaluationProcess MappingSystems ThinkingExecutive CommunicationInfluencing Skills

Required

Proven track record of progressive experience as a Senior/Principal Analyst, IT Strategy Leader, Technology Business Partner, or an Operations-focused Management Consultant working extensively within the IT or Tech organization

History of evaluating operational performance where multiple IT variables intersect (e.g., ITIL processes, technology stacks, compliance requirements, security standards, and operational budgets)

Proven history of influencing significant technology and operational decisions based on evidence and logical rigor, rather than purely managing technology projects

Highly proficient in process mapping (current vs. future state), root cause analysis, and applying systems thinking to evaluate the interdependencies within the technology landscape