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Process Street · 4 hours ago

Junior Customer Support Specialist | Remote | AI SaaS Support

United States

Full-time

Remote

Entry Level

1+ years exp

Process Street is an AI software and compliance operations platform startup from San Francisco. They are seeking a Customer Support Level 1 Specialist to join their Customer Support & Success team, where the main responsibilities include addressing customer inquiries, providing software usage advice, and facilitating communication between customers and product teams.

Information TechnologyProductivity ToolsProject ManagementSaaSSoftware

Growth Opportunities

Responsibilities

Respond to email, live chat, and phone inquiries from existing customers and prospects

Advise customers on the best way to use the software to meet their needs

Track customer interactions in Salesforce

Assist prospects during their trial period to ensure they understand the product functionality

Serve as a conduit for customers to communicate product and feature requests to Product Managers

Assist our Customer Success Managers in dealing with large customers

Contribute to the Support Knowledge-base

Conduct product demos for prospects

Conduct Onboarding and Account Reviews for existing customers

Qualification

Customer support experienceSaaS experienceSalesforceIntercomTechnology affinityCommunicationAttention to detailCustomer experience focusGrowth mentality

Required

At least 1-2 years of experience working directly with customers, preferably in SaaS

Excellent communicator in written and verbal English

Attention to detail

Obsessed with customer experience

Growth mentality with a self-motivated approach to learning and development

Love working with technology, including web and mobile applications

Available to work 8am-5pm UTC+8

Preferred

Experience building and maintaining relationships with remote customers

Experience with Intercom and Salesforce

Benefits

Unlimited PTO policy – Most take 3-4 weeks, plus their major holidays, AND a company-wide week off in December.

Company offsite – We get together as a whole company to celebrate company milestones as well as encourage and sponsor small group meetups so that you can meet your teammates face-to-face around the world.

Social time – We know human connections are what make teams strong. We regularly do coffee chats, game-playing, story-telling, house tours (only if you're comfortable), and more to build connections.

Equity for all full-time roles.

Generous health insurance – for US employees and their families, including dental and vision plans.