Apply on Employer Site

IT Solutions · 1 month ago

Engineer, Professional Services

TN, Brentwood, US

Full-time

Hybrid

Mid Level

4+ years exp

IT Solutions is a nationally recognized leader in the IT space, specializing in providing high-end technology solutions to small and mid-market businesses. The Engineer, Professional Services is responsible for assisting the Project team and providing knowledge and expertise for a range of project implementations and extended client engagements, maintaining high standards for customer service and project compliance.

ConsultingEducationHardwareInformation TechnologyProfessional ServicesSoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Project Utilization of 70% billable hours per week, including all dispatch and project work directly involved for the client

As requested, travel onsite to client offices to provide services supporting the project team. Days not spent travelling will be worked either onsite at the office or in the agreed upon remote location

Provide superior service to customers and clients

Work closely with the project team to complete the defined project objectives outlined in the project statement of work

Collect and analyze project data to create status reports against the established project milestones and recommend future actions

Review reports of production, malfunction, and maintenance to determine or address issues

Assess the status of projects against the planned schedule, identify actual or potential problems, and facilitate solutions to ensure projects are completed on time

Manage and prioritize personal utilization in project work to ensure that hours are being directed towards productive, billable work

Other related duties as assigned, including dispatch work on client sites, and managing service tickets that are assigned to the project team queue, and responding in an agreed upon timeframe

Analyzes and troubleshoots ticket logs and tracks the nature and resolution of problems and can perform all levels of routing incident analysis

Acts as a first level technical escalation point to assist associate engineers with troubleshooting technical challenges and providing solutions, escalating further to senior engineers when necessary

Interacts and works directly with multiple advanced engineer groups and vendors to escalate technical issues, provide client updates, and drive incidents to resolution often collaborating between more than one group at a time if needed

Qualification

Microsoft Windows/Active DirectoryMicrosoft 365Network DesignServer hardware configurationExchange managementHypervisor technologiesWireless Network technologiesEnterprise Security ProductsClient communicationTime managementProblem solvingOrganizational skills

Required

Strong oral and written communication skills

Effective time management and multi-tasking skills

Maintains the ability to stay organized and be detail-oriented

Demonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence

Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment

Confident and comfortable with client facing activity. Demonstrates the ability to follow up on client feedback to drive outcomes

Expert level Microsoft Windows /Active Directory and related services

Server hardware configuration, including RAID, NIC teaming

Exchange 2010, 2013, 2016, 2019 – Management, troubleshooting, and migrations

Microsoft 365 (Exchange Online, SharePoint, Azure AD & Intune)

Hypervisor (VMware ESXi, Microsoft Hyper-V, Citrix XenServer)

Network Design (Firewall, Router, Switch configurations)

WAN configuration including BGP and MPLS

Terminal Services, Remote Desktop Services, or Citrix XenApp/Desktop

Microsoft SQL 2012 and later

Wireless Network technologies including cloud managed products

Enterprise Security Products (CrowdStrike, Microsoft Defender, Cylance)

4+ years of experience as an Assistant Project Engineer or Project Engineer

3 years' work experience as a Network Administrator installing, configuring, maintaining, and troubleshooting network, data center and security technologies

Bachelor's degree in a related discipline or equivalence of professional work

Active Directory experience including DNS, DHCP, NTFS, File/Printer Share, Group Policy

Experience in implementation and management of VoIP technology

Preferred

Prefer administrator or expert level certifications in networking and cloud technologies, including Microsoft 365 and Azure

Authentication technology experience, SSO/SAML, MFA, Zero Trust preferred

Benefits

Rich Medical and prescription plans

Dental & Vision

Paid Holidays and Flexible Paid Time Off

401K/401K Roth with Safe Harbor matching

Stock Appreciation Rights

Company-paid life insurance, long-term and short-term disability insurance

Company-paid mental health support & financial wellness services

FSA for medical and dependent care

HSA option with compatible medical plan

Company-paid training, materials, and exams

Performance-based bonuses

Company

IT Solutions

With 30 years of experience as a trusted managed services provider, we're your dedicated partner in navigating the complex world of technology, so you can focus on growing your business.

Founded in 1994

Washington, Pennsylvania, USA

501-1000 employees

https://www.itsolutions-inc.com/

H1B Sponsorship

IT Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)